The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.
The Butler delivers personalized guest services throughout all stay phases, coordinates with hotel departments to ensure seamless experiences, anticipates needs, and builds strong guest relationships.
The incumbent processes guest check-ins/outs, handles payments, resolves guest requests, maintains accurate records, ensures rate compliance, assists with staff training, and upholds service standards while performing front desk operations.
The incumbent ensures seamless operations by leading staff, maintaining service standards, and upholding safety protocols while supporting management to achieve team efficiency, guest satisfaction, and organizational goals.
The Bartender is responsible for providing beverage service in accordance with the Company standards while also incorporating excellent sales techniques to generate revenue for the Bar Department.
The Photographer captures and sells memorable cruise experiences, engaging guests onboard and ashore, while supporting various photography services and meeting sales targets under Photo Management guidance.
Directs and oversees the activities of all food preparation and service functions onboard the ship. Responsible for the highest quality and preparation of all food served onboard to guests and crew.
Assists the Cellar Master in managing daily beverage operations, focusing on wine-related activities, service excellence, revenue generation, and educating guests and team members on premium beverages and retail products.
The role supports the Director of Recreation in managing pool and beach areas, ensuring maintenance, cleanliness, and service excellence, while aiming to improve guest satisfaction and financial performance.
The role leads the Rooms department, overseeing strategy development, service quality, employee satisfaction, revenue growth, and financial performance while ensuring brand standards and customer expectations are met.
