VP, Head of Personal Lending

Vice President, Personal Lending

This position reports to the SVP, Head of Retail and is responsible for the effective management of a diverse portfolio of personal lending facilities, helping to maximize growth and net return. The successful candidate will manage a team of lenders and administrative staff and will be actively involved in product development and marketing. The successful candidate will also promote and ensure delivery of high levels of customer service at all times and will also deputize as required in the absence of the SVP, Head of Retail.

Your responsibilities will include:

• Maintaining efficiency and accuracy, ensuring a high level of customer service is provided at all times, identifying customer needs and cross-selling the Bank’s products as necessary. 
• Developing and delivering the Unit’s Business Plan, as well as developing and maintaining new and existing personal lending products in collaboration with the SVP, Head of Retail Banking and other members of senior management.
• Monitoring financial and product performance against annual budgets.
• Ensuring all facilities are fully documented and, where collateral is required, full, clear and accurate instructions are passed to Credit Risk Management.
• Exercising a delegated lending limit.
• Liaising with Personal Lending Officers on specific loan queries, and providing guidance, support and coaching as required.
• Managing, coaching and developing direct reports, comprising Personal Lending Officers and Administrative staff, ensuring all skills and personal development requirements are identified and addressed in a timely, efficient and effective manner and performance reviews, both informal and formal are regularly undertaken.
• Tracking, analysing and reporting on product performance and discerning relevant market trends.
• Ensuring the Bank’s audit guidelines and procedures are adhered to at all times.
• Managing the reporting for the Personal Lending Department, delegating where appropriate to the Personal Lending Officers and Administrative support staff.
• Promoting and implementing suggestions to improve the efficiency and effectiveness of the Personal Lending Team.
• Keeping abreast of the local economic and business environment to maintain awareness of market changes, and regularly review the Bank’s suite of Personal Lending products and services to ensure they represent a complete and competitive offering in the market.
• Deputizing for the SVP, Head of Retail where necessary.

About the team

At Butterfield, our Personal Banking team takes the time to get to know each individual customer and fully understand their financial needs. The team offers a variety of products from chequing and saving accounts, to mortgages and personal loans, along with foreign exchange, personal insurance and more. At Butterfield it is our team’s professional approach and core values that allow us to deliver our distinct service to our customers.

Your qualifications and skills include:

• University degree and/or recognized Banking Qualification
• At least 7 years banking experience, with at least 3 years involved in Consumer and Personal Lending, preferably at a management level.
• Proven ability to independently make accurate credit decisions and analyze risk
• Well-developed organizational, oral and written communication skills
• Proficient in use of MS Office, Work, Excel and PowerPoint.
• Ability to establish and maintain excellent working relationships with customers and employees.
• Ability to operate in a busy environment meeting tight deadlines while maintaining a high level of professionalism.