User Support Officer (MIS/IT 3)

Job Purpose

Under the direct supervision of the Director, Information, Communications Technology, the User Support Officer supports the day-to-day operations of the Ministry. This includes systems implementation, security and recoverability of the Ministry’s computer network and server systems to facilitate efficiency and productivity within the Ministry. 

Key Responsibilities

Management/Administrative: 

• Participates in the development and implementation of programmes for the ICT Unit’s Work Plan and Budget; 
• Supports and participates in the development of training programmes for staff and the use of new equipment and productivity tools; 
• Prepares and submits reports and other documents, as required; 
• Represents the Ministry/Division/Unit at meetings, conferences and other forum, as required. 

Technical/Professional: 

• Keeps abreast of trends and developments in information technology and recommends their adoption/application, where appropriate, to increase the effectiveness and productivity of the Division; 
• Assists in devising measures (e.g. backup, system redundancy, anti-virus prevention, disaster recovery) which will minimize exposure to potential threats and reduce recovery time; 
• Assists in installing and configuring computers; 
• Assists in diagnosing hardware and software problems and makes recommendation for replacing defective components; 
• Assists in the installation of database application on work stations relative to accessing data stored in respective database; 
• Assists in the setting-up of new users; 
• Responds to clients/users within agreed timeframe; 
• Backs up files periodically; 
• Contributes to and maintains systems standards; 
• Participates in setting up of audio-visual equipment for training programmes, interviews, meetings, functions etc; 
• Provides advice and technical support to system users; 
• Performs any other related duties that may be assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Good oral and written communication skills; 
• Good analytical thinking skills; 
• Good problem-solving and decision-making skills; 
• Good teamwork and co-operation; 
• Excellent customer and quality focus; 
• Ability to use own initiative; 
• Integrity; 
• Good interpersonal skills. 

Functional/Technical: 

• Sound knowledge of relevant computer applications and systems; 
• Sound knowledge of client/server network protocols and internet/intranet applications;
• Proficiency in the use of Microsoft Office Suite and other relevant computer applications and systems. 

Minimum Required Qualification and Experience

• Associate Degree in Computer Studies or related field from an accredited tertiary institution; 
• Three (3) years working experience in the IT field.

Please note that only shortlisted applicants will be contacted.