Tour Guide (GMG/AM 1) - Castleton Botanical Gardens

Job Purpose

Under the supervision of the Facilities/Operations Manager, the Tour Guide is responsible for guiding visitors to the attraction by providing information and insights that help them make the most of the experience. There is also a requirement to keep up to date with new attractions that may be of interest to customers. 

Key Responsibilities

• Meets and welcomes guests to the Gardens; 
• Maintains visitors’ log; 
• Prepares and maintains tour routes within the Garden/Scenic Avenue; 
• Outlines the tour arrangements and timelines before beginning; 
• Explains establishment processes and operations at tour sites; 
• Conducts Garden Tours; 
• Monitors visitors’ activities in order to ensure compliance with establishment or tour regulations and safety practices; 
• Provides for physical safety of groups, performing such activities as providing first aid and directing emergency evacuation, as necessary; 
• Provides answers/information to guests in an engaging manner, demonstrating knowledge of the facility and its products and services; 
• Promotes Gardens by distributing brochures and other promotional materials; 
• Maintains linkages with Tour Operators and community stakeholders; 
• Performs any other related duties that may be assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Excellent customer and quality focus skills; 
• Excellent oral and written communication skills; 
• Good presentation skills; 
• Strong interpersonal skills; 
• Excellent planning and organizing skills; 
• Good time management skills; 
• Good problem-solving and decision-making skills; 
• Good conflict management skills. 

Technical: 

• Working knowledge of the Staff Orders and related Government Regulations; Basic knowledge of the Branch’s operations; 
• Excellent knowledge of plants, trees, seeds and other vegetative material in the Botanical Garden; 
• Ability to memorize and recite facts clearly and accurately; 
• Basic computer skills. 

Minimum Required Qualification and Experience

• Graduation from Ebony Park HEART Academy with NCTVET Level 2; OR
• Secondary Education; 
• Two (2) years’ related experience; 
• Experience in public speaking would be an asset. 

Special Condition Associated with the Job

• Required to work under extreme conditions (sun, dust and water) on occasions.

Please note that only shortlisted applicants will be contacted.