Telecommunications Analyst

THE CORE FUNCTIONS INCLUDE BUT NOT LIMITED TO THE FOLLOWING:

• Assists with the development and support of the RHA’s telecommunications infrastructure.
• Liaises with senior staff in each facility.
• Assists with the deployment of networked telecommunications technologies including standalone switches.
• Processes requests for Mobile Telephones. Also to rectify faults and to resolve billing queries.
• Monitors networked telecommunications systems usage and performance to ensure that resources are used efficiently and that the required resource usage does not exceed those available.
• Reports regularly to the Service Delivery Administrator detailing the effectiveness of the telecommunications infrastructure, and possible future telecommunications strategies.
• Advises the Service Delivery Administrator in matters relating to the telecommunications infrastructure.
• Prepares for and deliver training for staff and users where appropriate, with particular emphasis on digital handsets, voicemail, extension portability (hot-desking) and Voice over IP as appropriate.
• Assists with the establishment, recording and filing of operational procedures.
• Performs all patching requests for telephone connections throughout the infrastructure and any necessary interconnections at voice switches.
• Provides call logging and billing information for recharging and monitoring purposes, raise anomalies with appropriate personnel and provide up-to-date directory information for SWRHA staff.
• Identifies and rectifies as far as possible any faults (hardware, software) on telecommunications systems and logging equipment, and as a last resort to report to maintenance providers.
• Participates in the co-ordination and delivery of telecommunications services support.
• Supervises installations and upgrades to systems hardware and software.
• Contributes to the maintenance of a record of all the elements of the ICT infrastructure.
• Ensures only agreed planned changes are made to the systems in a controlled manner.
• Contributes to appropriate cover arrangements when colleagues are absent.
• Provides cover where considered appropriate by the Heads for the exigencies of the service.
• Maintains confidentiality with regard to the information being processed, stored or accessed by the network.
• Ability to perform duties according to assigned rosters or plans that can be formulated in times of authorized service exigencies.
• Ability to use the relevant computer applications related to job functions

REQUIRED QUALIFICATION, TRAINING AND EXPERIENCE

• Associate Degree in Information systems Technology or Advance Diploma in Telecommunications or any related discipline
• Network Certification such as A+, Network+, or MCSE.
• Knowledge and experience with PBX systems including VoIP
• Knowledge and experience with telecommunication infrastructure implementation
• One (1) years of experience
• Experience with network maintenance, troubleshooting and wireless telecommunication.