Technical Officer - Client Services Programme

Job Purpose

Under the general direction of the Programme Coordinator, the Technical Officer will provide assistance to our local entities in the establishment and maintenance of effective quality systems that will result in the production of safe and quality goods. Assist with the planning and execution of projects, seminars, workshops and sensitization sessions. In carrying out these responsibilities, the Technical Officer will: Provide technical assistance and advisory services to clients in the various sectors. Perform needs assessment activities. Monitor clients, including interventions by other BDOs. Track the outcome and impact of the Client Services Programme. 

Major Duties and Responsibilities:

In the performance of his/her duties the Technical Officer will be expected to:

• Provide technical assistance and advisory services to clients in the various sectors.
• Perform Needs Assessment Activities.
• Monitor clients, including interventions by other BDOs.
• Track the outcome and impact of the Client Services Programme
• Update Client Databases.
• Assist with the maintenance of the branch’s quality management system.
• Assist with the planning and execution of projects, seminars, workshops and sensitization sessions.
• Represent the organization at meetings, conferences and other functions as required.
• Participate in committee meetings as required;
• Performs any other related duties and responsibilities assigned from time to time.

Minimum Educational Requirement:

• A bachelor’s degree in the natural sciences or related areas
• Training in auditing of Quality Management Systems (HACCP, ISO:9001: 2015, ISO 22000:2018, etc.)
• Computer literacy in Microsoft Office Suite

Experience:

• Two (2) years related working experience

Knowledge, Skills and Abilities:

• Comprehensive knowledge of food processing techniques.
• Comprehensive knowledge of quality management systems such as ISO: 9000.
• Working knowledge of the auditing of quality management systems.
• Ability to communicate effectively in both oral and written formats.
• Research and report writing skills.
• Excellent planning, coordinating and organizing skills
• Working knowledge of Public Relations, Marketing and Sales.
• Working knowledge of Data Management Systems.
• Excellent interpersonal and communication skills.
• Excellent leadership and motivational skills.
• Integrity and professionalism
• Excellent planning, coordinating and organizing skills
• Excellent meeting management, mediation and negotiation skills
• Very good critical thinking, problem solving and decision making skills
• Very good networking skills
• Excellent customer service attitude
• Excellent presentation techniques

Please note that while we appreciate all applications, only shortlisted applicants will be contacted