Supervisor – Meter Reading

KEY RESPONSIBILITY AREAS:

• Monitor staff attendance (Contract and Office Staff)
• Monitor/ evaluate staff performance
• Prepare meter reading schedule and monitor meter reading as per meter reading schedule
• Download meter reading route as per cycle to handheld/Itron Mobile Radio(IMR) device
• Schedule and upload meter reading as per cycle from handheld device to Field Collection System(FCS) software, from FCS to handheld.
• Respond to customer inquiry/complaints regarding meter services and service status
• Coordinate/monitor Non Maximum Demand readings
• Transfer meter readings from meter reading books to handheld devices
• Refolio (re-coding) of accounts; correct skip code errors and submit correct data to Maintenance Supervisor for correction on Customer Information System (CIS)
• Prepare monthly reports
• Prepare payment invoices for Contract Meter Readers
• Annual budget for Meter Reading Unit
• Enforce disciplinary action where necessary
• Provide guidance to staff on safety rules and enforce compliance with Occupational Safety & Health procedures and regulations
• Perform other duties that may be assigned to you within the scope of your employment, from an Authorized Officer.

COMPETENCY PROFILE:

• Knowledge of CIS functions
• Knowledge of other computer software associated with customer service information
• Conversant with the Standard Terms and Conditions of Electric Services, Electricity Sector Reform Act, GPL’s  License,
• Knowledgeable of GPL’S Policy and Procedures inclusive of the Customer Service Standards
• Must be able to multitask
• Ability to read all types of meters
• Ability to operate hand held device
• Ability to deal with all matters related to meter reading

Required Qualifications and Experience

• Diploma in Business Management or Public Administration or Accountancy/ Communication from the University of Guyana with at least five (5) years relevant experience.

OR

• Five (5) subjects CSEC (Grades I – III) plus A.C.C.A Level 11 with at least six (6) years relevant experience at a supervisory level