Senior Information Communications Technology Officer

JOB PURPOSE:

Under the general direction of the Director Finance & Administration, the Senior ICT Officer is responsible for providing the IFC with the necessary technology strategies and infrastructure to support the implementation of the business processes being pursued to improve efficiencies, effectiveness and staff productivity. The Senior ICT Officer, is also responsible for ensuring that there is a wide adaptation of a risk mitigation plan to ensure business continuity of the ICT infrastructure. 

KEY RESPONSIBILITIES:

Technical/Professional Responsibilities 

• Leads the delivery of high-quality ICT services to provide optimal levels of support for the IFC’s key operational requirements; 
• Oversees the development, implementation, evaluation and reporting of the IFC’s ICT strategic, business and operating plans and associated projects, ensuring alignment with the strategic directions of the entity; 
• Drives the development of standard operating procedures and best practices, including providing written protocols and guidance to ICT staff and to end-users;
• Facilitates the development of the IFC Data Governance Framework and Strategy;
• Leads the development and implementation of all ICT policies and procedures, including those for architecture, security, disaster recovery, ICT reliability, standards, ICT purchasing, and service provision; 
• Identifies and defines specific ICT business requirements in collaboration with the Commissioner, managers, users across the entity and third-party stakeholders to inform the development of tailored ICT solutions; 
• Leads the implementation of the data protection policy guidelines and regulations;
• Oversees systems development and enhancement and the integration of new systems within existing systems; 
• Drives the implementation and delivery of new systems, technologies and services to deliver innovative and flexible ICT solutions that achieve business requirements;
• Oversees the development of the change management framework to drive the implementation of new technologies etc.; 
• Leads the deployment, monitoring, maintenance, development, upgrade, and support of all ICT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals; 
• Drives ongoing analysis and review of ICT service delivery to identify opportunities to improve and enhance the services for the IFC;
• Negotiates and administers vendor, outsourcer, and consultant contracts and service agreements; 
• Provides expertise and support during systems upgrades, installations, conversions and file maintenance; 
• Ensures the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades;
• Oversees provision of end-user services, including service/help desk and technical support services; 
• Leads the development of the ICT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths; 
• Keeps abreast of the latest technologies and determine what new technology solutions and implementations will meet business and system requirements; 
• Collaborates with critical staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation; 
• Oversees the development of quality assurance mechanisms to ensure value for money;
• Communicates regularly with executive management and all users of ICT services and systems; 
• Reviews and approves training modules aimed at strengthening the ICT processes within the IFC; 
• Develops mechanisms to manage reform and change, by implementing change management processes, that clarify purpose and the benefits of continuous improvements; 

Management/Administrative Responsibilities 

• Oversees the development of the ICT’s Corporate/Operational Plans, Budget and Individual Work Plans; 
• Oversees the preparation of reports to relevant stakeholders; 
• Recommends participation of Divisional Representatives at all relevant meetings, conferences, seminars and workshops; 
• Participates in Committee meetings and executes directives as necessary;
• Represents the organization at meetings, conferences, workshops and seminars. 

Human Resources Responsibilities 

• Provides leadership and guidance through effective planning, delegation, communication, training, mentoring, coaching and discipline; 
• Evaluates and monitors the performance of staff in the Unit and implements appropriate strategies; 
• Coordinates the development of individual work plans and recommends performance targets for the staff assigned; 
• Participates in the recruitment and training of staff of the Unit; 
• Recommends training, promotion and approves leave in accordance with established Human Resource Policies and Procedures; 
• Identifies skills/competencies gaps and contributes to the development and succession planning for the Unit to ensure adequate staff capacity; 
• Monitors the performance of staff and facilitates the timely and accurate completion of the staff annual performance appraisals and other periodic reviews; 
• Ensures the well - being of staff supervised; 
• Effect disciplinary measures in keeping with established guidelines/practices.

Other Responsibilities 

• Performs all other duties and functions as may be required from time to time.

REQUIRED COMPETENCIES:

• Expert knowledge of ICT systems analysis and design; 
• Sound knowledge of systems networking, hardware engineering and database management; 
• Sound knowledge of standards and procedures in the development and implementation of ICT systems; 
• Sound knowledge of the local and international ICT systems environment, including standards, practices and trends; 
• Sound knowledge of project management principles and practices; 
• Good understanding of Project Management principles and lifecycle;
• Sound experience of resource planning against the prioritised portfolio of projects;
• Excellent capability to track project benefits realisation and lessons learnt activities to feed into on-going improvements; 
• Advanced IT skills in relation to Word, PowerPoint, Visio and Excel and MS Project or other project tool. 
• Excellent interpersonal and team management skills; 
• Excellent communication skills; 
• Strong analytical and problem solving skills; 
• Strong leadership skills; 
• Strong stakeholder relations skills; 
• Excellent planning and organizing skills; 
• Excellent judgment and decision making skills; 
• Ability to influence and motivate others; 
• Proficiency in the use of relevant computer applications. 

QUALIFICATION & EXPERIENCE:

• Bachelor’s Degree in Management Studies, Public Administration, Business Administration or a related discipline; 
• Advanced Training in Leadership; 
• Five (5) years related experience, with at least three (3) years in a senior management capacity.

We thank all applicants for the interest expressed; however, only shortlisted candidates will be contacted.