Senior Clerk

ESSENTIALS OF THE JOB

• Check and Balance Cash and Cheques received and cashier’s statement daily.
• Deposit of daily Revenue Collection (Cash & Cheques) to designated bank daily.
• Monitor the use and reimbursement of revenue stamps used for the collection of revenue.
• Act as relief cashier when necessary: Receiving cheques and cash for payment from consumers’ for electricity Charges and other non- electricity charges
• Prepare and record refund of Meter Deposits to consumers.
• Activate all new service accounts, and complete maintenance for all COT’s, Meter Chance, Final & Manual bill accounts for both pre-paid and post-paid accounts.
• Upload and Download cycle’s routes for meter reading in MVRS, and generating Pre-Exception reports for Billing Cycles.
• Run pre-exception processing, bill processing and preparing adjustments for meter change, theft of electricity, billing audits and other adjustment batches in keeping with billing schedule.
• Generate all New Service, COT, Meter Change, Voltage Change, Permanent & Temporary Shift and Removal of Service applications in keeping with departments’ procedures.
• Generate of required and approved service orders to other departments and the preparing of payment receipts, Capital Contribution Invoice and adjustment Letters for customers in keeping with departments’ procedures.
• Attend to Consumers’ complaints to have timely acknowledgement and response to Customer queries and correspondences.
• Supervise revenue collection activity (disconnection and reconnection of accounts) and escalate any un-authorized reconnection and other information brought in or reported by disconnection contractors or meter readers to supervisor.
• Monitor accounts under query and special payment terms and assist with the following-up of customers’ payments of arrears via revenue collection activity (disconnection and reconnection).
• Communicate with colleagues to seek clarification on matters they have presented and escalate any complex issues or areas of concern to supervisor.
• Comply with and be knowledgeable of procedures & policies of the company, division and department.
• Adhere to all safety procedures & regulations.
• Prepare monthly –statistical and accounting data for the following activities;
  • Accounting and Administrative activities.
  • Commercial Activities (Statistics).
  • Attendance Reports.
• Perform other duties that may be assigned to you within the scope of your employment, from an Authorised Officer.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of CIS functions
• Knowledge of other computer software associated with customer service information
• Knowledge of GPL”S Policy and procedure inclusive of the Customer Service Standards
• Must be able to multitask
• Work without Supervision
• Knowledge of CIS functions

JOB QUALIFICATION(S) AND EXPERIENCE:

• Five (5) subjects C.S.E.C, including English Language and Mathematics (Grades I-III), with three (3) years relevant experience.