Scanner Maintenance Engineer

Job Purpose

Under the direct supervision of the Manager, Technical Operations, the Scanner Maintenance Engineer is responsible to:

• Ensure that all non-intrusive inspection machinery and equipment run smoothly and efficiently with minimal downtime by performing routine maintenance.
• Assist with providing training on equipment operation and maintenance procedures.

Key Responsibility Areas

Technical/Professional Responsibilities

• Responsible for maintaining all non-intrusive inspection scanners and equipment by ensuring that:
  • Equipment is checked before daily operations and periodically during service life.
  • equipment operates according to approved radiation safety procedures, including using exclusion zones around the equipment.
  • Radiation shields and other safety measures are properly installed and operational.
• Inspect and conduct routine maintenance of all non-intrusive inspection equipment to ensure they run optimally with minimal downtime.
• Conduct maintenance process audits.
• Monitor the system fleet availability.
• Assist with training system operations staff on equipment operation and maintenance procedures.
• Properly document all service-related activities promptly and professionally, including inventory, service orders, expense reports, and all other required records.
• Providing support to the System Operations team.
• Responding to significant equipment breakdowns.
• Work with the technical manager and other executives to manage budgets.
• Participates in training programs and continuous improvement efforts.

Customer Service Responsibilities

• Maintains customer service principles, standards, and measurements.
• Identifies and incorporates the interests and needs of customers in business process design.

Other Responsibilities

• Performs all other duties and functions as may be required occasionally.
• May be required to provide witness statements, attend court proceedings, and give evidence.
• Complies with Health & Safety Policies & Procedures.

Required Skills/Competencies

Core

• Excellent interpersonal communication skills with the ability to build productive customer relationships and professionally handle client complaints.
• Strong technical communication skills.
• Strong organisational skills evidenced by excellent time management; must be self-reliant, dependable, and professional.
• Strong problem-solving & decision-making skills.
• Strong judgment and analytical skills.
• Keen attention to detail and accuracy.
• Ability to develop and maintain effective working relationships with associates, management personnel, and the public.
• Good team worker but able to exercise judgment and work independently to make decisions.
• Ability to work well under pressure.
• Ability to work with heavy equipment.
• Ability to display high levels of confidentiality, integrity, and professionalism.

Technical

• Expert knowledge of laws and regulations governing Customs in Jamaica.
• Good knowledge of international Customs, Enforcement and Border Protection best practices.
• Knowledge of OSHE guidelines and regulations
• Knowledge of Radiation Safety Standards and regulations
• Advanced knowledge of mechanical and electrical systems.
• Ability to read system schematics diagrams.
• Advanced troubleshooting skills.
• Understanding of safety and equipment procedures.
• Working knowledge of relevant computer applications and systems.

Minimum Required Education and Experience

• Bachelor’s degree in a technical-related field with a strong emphasis on networks, software, science, and engineering.
• At least two (2) years of experience in a similar field.
• Experience/training in the use of radiation detection equipment.

Special Conditions Associated with The Job

• Work with standard equipment and specialised software will be conducted in various offices.
• Involves working in a fast-paced environment with ongoing interactions with critical stakeholders.
• On-call 24 hours.
• Ability to do physically demanding work, including lifting and carrying equipment weighing up to 40 pounds and climbing in rigorous environments.
• Technicians may work outdoors in all-weather environments.
• Some travel may be necessary to support equipment and system installation and troubleshoot and maintain systems or products.
• Exposure to radiation and radioactive elements.