Rooms Operations Supervisor | Public Area

CORE FUNCTIONS

Front Desk Responsibilities  

• Process check-ins/check-outs, verify reservations, assign rooms, and issue keys  
• Handle cashiering duties and complete closing reports  
• Sell rooms to walk-in guests based on availability  
• Verify room rates and document exceptions  
• Scan and charge outlet purchases to guest rooms  
• Review shift logs and document important information  
• Coordinate with other departments to resolve guest requests  

Guest Service & Standards:  

• Welcome guests professionally and assist those with disabilities  
• Anticipate guest needs and provide genuine appreciation  
• Maintain confidentiality and protect company assets  
• Answer phones using proper etiquette  

Team & Safety Responsibilities:  

• Assist in training, coaching, and disciplining staff  
• Report safety hazards and complete required training  
• Follow all company policies and procedures  
• Maintain clean uniform and professional appearance  

Physical Requirements:

• Stand/walk for extended periods  
• Lift/carry up to 25 pounds  
• Perform other duties as assigned  

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. 

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.