Rooms Operations Supervisor

CORE FUNCTIONS

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems.
• Process all guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms, and issuing room keys.
• Sell accommodations to walk-in guests based on availability.
• Ensure rates match market codes and document any exceptions.
• Scan and charge checks from outlets (e.g., Health Club, Retail Shop) to rooms.
• Assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
• Follow all company policies and procedures; maintain confidentiality and protect company assets.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge guests, anticipate their needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally, answer telephones using proper etiquette, and develop positive working relationships.
• Adhere to quality expectations and standards.
• Stand, sit, or walk for extended periods; move, lift, carry, push, or pull objects up to 25 pounds without assistance.
• Perform other reasonable job duties as assigned by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. 

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.