Receptionist (Administration, Property and Security Branch)

KEY OUTPUTS

• Visitors received and directed; 
• Mails collected disbursed; 
• Information provided; 
• Work environment maintained. 

KEY RESPONSIBILITY AREAS

Technical and Professional Duties: 

• Responds to customers courteously entering the office; 
• Ascertains purpose of visit and advises officer, if necessary, after acquiring visitor’s full name; 
• Directs customer to relevant office or invites him/her to sit if officer is not readily available; 
• Provides basic information to visitors on request, distributes relevant forms and brochures/flyers and assists them to complete forms when requested; 
• Receives and signs for incoming correspondence and packages, keeps records in Incoming Mail Book and dispatches upon receipt; 
• Maintains a quiet and tidy work station, free from crowd, noise and unnecessary clutter; 
• Supports the identification and management of risks within the organization and by extension the respective area of work; 
• Performs any other related duties assigned by the Office Manager. 

PERFORMANCE STANDARDS

This job is satisfactorily performed when: 

• Visitors are acknowledged within a minute of entering the office;
• All mails and packages received are logged and distributed to the relevant persons within an hour of receipt; 
• The relevant information is provided to visitors upon request; 
• The reception area is kept quiet, tidy and free of clutter. 

AUTHORITY TO:

• Refuse entry to the office of questionable characters. 

REQUIRED COMPETENCIES

Specific Knowledge 

• Knowledge of the operations and functions of Tax Administration Jamaica;
• Knowledge of the Department’s Code of Conduct. 

Required Skills and Specialised Techniques 

• Very good communication and interpersonal skills; 
• Good planning and organizing skills; 
• Good time management and work ethics. 

Qualification and Experience 

• Associate Degree in Business Administration or equivalent; 
• Certificate in Customer Service;
• One (1) year work-related experience. 

WORKING CONDITIONS

• Normal office environment.

While we thank all applicants for their interest, only short-listed candidates will be contacted.