Product Analyst Merchant Services

Your responsibilities will include:

• Maintaining and monitoring existing merchant relationships
• Acquiring new merchant business.
• Providing superior customer service to Merchants as needed including; account reconciliations, daily submission & payment servicing requests etc.
• Maintaining up to date systems and application knowledge and alerts merchants to new products and services.
• Maintaining high level product knowledge of merchant processing products and a good understanding of the Merchant Acquiring industry in addition to trends and issues.
• Identifying prospective clients by working with other departments to onboard them for the acceptance of American Express, Mastercard and Visa card products.
• Promoting and selling Acquiring Services and products to merchants.
• Calling customers and potential customers, delivering presentations, closing sales agreements, and arranging installations.
• Documenting and communicating business requirements for new products, programmes and services to Bank Operations, IT and third-party service providers.
• Liaising with internal IT POS technicians, other internal service providers and third party service providers to ensure adequate, timely and reliable support for existing and new card acceptance products.
• Maintaining constant contact with customers, monitoring activity, maintaining and sharing accurate, relevant documentation.
• Preparing incident reports for all fault occurrences with assigned products.
• Assessing risks related to various product lines and where necessary recommend treatments; where controls exist, reviewing and reporting non-compliance in adherence to PCI Data Security Standards.
• Continually reviewing processes and product efficiencies and where necessary make recommendations for improvements
• Conducting user acceptance testing on new products and services and assist in the rollout.

Your qualifications and skills include:

• High School diploma plus five years relevant banking/customer service experience.
• Excellent interpersonal and communication skills (written, verbal and presentation).
• An ability to multi-task and work under pressure
• Strong analytical, technical and critical thinking skills.
• Previous experience in Card/Merchant Acquiring product environment a plus
• Strong Sales, negotiation and presentation skills.
• Sound understanding of the Bank’s merchant products and services and of the applications that support them.
• Proficient in Microsoft Office suite of applications