Network Manager (MIS/IT 7)

Job Purpose

Under the direct supervision of the Director, Management Information Systems, the Network Manager is responsible for managing the Ministry’s LAN and WAN to ensure adequate availability of computing resources, smooth transfer of information, security of data, and availability and access to productivity tools that allow users to do their job effectively. 

Key Responsibilities

Management/Administrative: 

• Represents the organization at meetings, conferences and other functions related to ICT; Manages the staff of the Network Section to ensure that support is available to staff throughout the working hours; 
• Participates as a member of management team in planning, problem resolution and reviewing department performance; 
• Provides guidance to the Director of Information Management and managers on matters relating to ICT; 
• Contributes to the preparation of the Department’s Budget and other administrative functions; 
• Provides guidance to the Director of Information Management and managers on matters relating to software development and acquisition. 

Technical/Professional: 

• Designs wide area network (WAN) linking the Ministry and its Agencies and portfolio entities to allow for the sharing of resources and services including data, voice, security and personnel; 
• Designs and implements Storage Area Network (SAN) infrastructure and consolidating; 
• Designs, implements and manages virtual infrastructure utilizing full capacity of server hardware; 
• Plans and directs the implementation of network infrastructure, systems in the Ministry and its dependent Agencies; 
• Leads the design/re-design, development and implementation of all network infrastructure projects;
• Implements and manages enterprise firewall solutions to support a more complex and robust network infrastructure; 
• Plans, manages and participates in the installation and configuration of network devices including server boxes, operating systems, server software, routers, switches, firewalls, printers etc.; 
• Designs and configures network infrastructure services including TCP/IP, DNS, DHCP, etc.; 
• Researches and recommends new ICT technologies and services to improve and optimize the Ministry’s network systems; 
• Designs, develops and implements a comprehensive Disaster Recovery Plan and strategies incorporating data and systems configuration backup, redundant devices and a test lab; 
• Manages VOIP infrastructure including adding and reconfiguring IP phones, configuring pick up groups and access control and backup of call manager system; 
• Develops and maintains accurate documentation showing network infrastructure, platform(s), configuration and security; 
• Evaluates the Ministry’s network systems against established industry benchmarks for performance, security, stability, etc. and plans and implements the improvements of the systems, where necessary; 
• Keeps meticulous records of all network upgrades, maintenance and inventory;
• Develops and implements network-wide security systems and strategies to protect the Ministry’s ICT network and data from viruses, external intrusion and internal/unintentional harm; 
• Collaborates with network service providers and vendors to procure network equipment, negotiate contracts, and ensure that service level agreements are met; 
• Manages the use of key equipment such as photocopiers and printers to prevent abuse;
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. 

Human Resource: 

• Monitors and evaluates the performance of direct reports, prepares performance appraisals and recommends and/or initiates corrective action, where necessary, to improve performance and/or attain established personal and/or organizational goals; 
• Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching; 
• Facilitates welfare and development of staff in the Divisions; 
• Ensures that staff is aware of and adheres to the policies, procedures and regulations of the Directorate and the Ministry; 
• Establishes guidelines/practices in keeping with effective disciplinary measures;
• Performs any other related duties that may be assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Excellent oral and written communication skills; 
• Collaboration and teamwork; 
• Integrity; 
• Good interpersonal skills; 
• Customer and quality focus; 
• Good planning and organizing skills; 
• Good problem-solving and decision-making skills; 
• People management skills; 
• Managing the client interface. 

Technical: 

• Knowledge and expertise to design, develop and implement LAN and WAN solutions;
• Ability to install and configure Windows 2000/2003 Servers and active directory;
• Knowledge and expertise to formulate, develop, implement and document network security, backup procedures, disaster recovery plans and conduct systems analysis;
• Expert knowledge of in-house platforms such as Windows 2000/2003 Server, Exchange 2000/2003 Server, ISA 2004 Server; 
• Expert knowledge of networking services/protocol such as TCP/IP, DNS, DHCP;
• Expert knowledge of interconnecting Cisco networking devices such as routers, switches, firewalls; 
• Knowledge of SAN infrastructure – Fibre Channel/ISCSI; 
• Knowledge and expertise to design, implement and manage a Virtual Infrastructure such as VMware, XEN or Microsoft Hyper-V; 
• Knowledge of current technological developments; 
• Expertise in tools of the trade.

Minimum Required Qualification and Experience

• Bachelors Degree in Computer Science, Telecommunication Network or Electrical Engineering/Electronics or equivalent from a recognized tertiary institution;
• Five (5) years’ experience in related field; 
• Certification in the following would be desirable; 
  • Cisco Certified Network Professional (CCNP) 
  • CompTIA Network+ 
  • Certified Information Systems Security Professional (CISSP) 
  • Certified Information Security Manager (CISM) 
  • Certified Ethical Hacker (CEH). 

Special Conditions Associated with the Job

• Will be required to travel islandwide; 
• Will be required to work long hours, after hours and on weekends and public holidays when the need arises.

Please note that only shortlisted applicants will be contacted.