Manager, Human Resource Development

Key Responsibilities

Management/Administrative: 

• Leads and manages the Unit for effective analysis and planning human resource development programmes and projects; 
• Fosters and maintains effective partnerships with stakeholders for the implementation of human resource development policies, procedures, strategies and initiatives;
• Provides technical advice to Senior Manager, HRM&D, as it relates to area of expertise;
• Contributes to the development of the Division’s Strategic and Operational Plans and Budget;
• Researches and provides insights on existing and future demands and services within human resource development; 
• Prepares and delivers reports, presentations and other official documents towards the effective management and provision of services; 
• Represents the ITA at national, regional and international meetings, seminars and conferences and provides required feedback and contribution. 

Technical/Professional: 

• Reviews training policies and procedures to ensure congruence with Strategic/Corporate plans and objectives; 
• Conducts random assessments of local training programmes to determine relevance/suitability; 
• Develops the Authority's training policy and designs the training and development plans to support its mission and objectives; 
• Prepares training plans and schedules for all Divisions and Branches within the ITA;
• Conducts detailed Training Need Analysis annually/bi-annually and implements based on identified priorities 
• Develops and manages a training programme to support the Succession Planning Programme; 
• Collaborates with Standards, Operations and Training for the development of their In-house Training for selected categories of staff at the ITA Service Hub, and co-ordinates the implementation of training conducted by other officers to ensure that objectives are met; 
• Establishes and maintains a cadre of competent presenters and other resource persons, internally and externally, and conducts evaluation of their performances; 
• Maintains arrangements with local and overseas institutions to satisfy training needs of the ITA; 
• Facilitates the upgrading of skills and provides maximum career advancement and development opportunities for officers; 
• Researches and recommends improvements to instructional methodology based on applicable psychological and educational principles; 
• Evaluates the impact of training programmes on the job performance of staff to ensure internal transfer of skills; 
• Tracks and reports trends in the distribution of training effectiveness and assesses cost and benefits; 
• Measures the ROI per person for training assessed; 
• Reviews course contents periodically to maintain relevance; 
• Re-designs training programmes and methods of instruments, where required, based on analysis of post training evaluation; 
• Establishes and maintains language laboratories to facilitate multi-lingual skill set among staff. 

Human Resources: 

• Monitors and evaluates the performance of direct reports, prepares performance appraisals and recommends or initiatives correction action, where necessary, to improve performance and/or attain established personal and/or organisational goals; 
• Participates in the recruitment of staff for the ITA and recommends transfers, promotion, termination and leave in accordance with established human resource policies and procedures; 
• Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching; 
• Maintains a system that fosters a culture of teamwork, integrity, engagement, high-performance and commitment to the organisation’s goals and initiatives;
• Contributes to the development and implementation of a Succession Planning Framework in collaboration with the Human Resource Management and Development Division;
• Participates in setting the framework for culture and expectations for the Onboarding or Orientation Programme/process; 
• Performs any other related duties that may be assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Good oral and written communication skills 
• Team and results oriented 
• Good planning and organizing skills 
• Good interpersonal skills 
• Integrity 

Technical: 

• Creative and innovative 
• Knowledge of new and diverse training methods and approaches 
• Knowledge of relevant computer applications and systems 

Minimum Required Qualification and Experience

• Master's Degree in Social Sciences, Management Studies, Public Sector Management or related field; 
• Training Certificate/Teaching Diploma; 
• Three (3) years related experience. 

OR 

• Bachelor's Degree in Social Sciences, Management Studies, Public Sector Management or related field; 
• Training Certificate/Teaching Diploma; 
• Six (6) years related experience.

Please note that only shortlisted applicants will be contacted.