IT Applications Administrator

RESPONSIBILITIES & DUTIES

Main Responsibilities

• Maintain and monitor the security and performance of the application environment.
• Managed the second level support of all core enterprise applications.
• Ensure that change management protocols are adhered to, facilitating a stable environment.

Main Duties

• Responsible for the deployment of applications and the installation of security patches.
• Responsible for the configuration, testing, and ongoing review of applications.
• Identifies trending gaps or issues in day-to-day performance of all applications and components utilizing active monitoring, alert management, reporting, and process review.
• Perform business process analysis and redesign with a view to introducing information technology solutions to address evolving business needs.
• Supports disaster recovery planning and executing disaster recovery activities and testing as required.
• Responsible for working with vendors to facilitate the purchase, and installation of hardware and software products.
• Assists with IT audit preparation and compliance for both internal and external auditors.
• Prepare reports of work requests, budget expenditures, purchase orders or materials usage as requested by the IT Director, or Designate.

PERFORMANCE CRITERIA

• Monitoring mechanisms are in place to provide standards and to guide applications improvements as required
• Policies and procedures relating to applications administration are in place and are up to date (no more than 2 years old)
• Timely and accurate submission of monitoring and evaluation IT applications reports.

JOB SPECIFICATIONS

Required Qualifications

• Bachelor’s Degree in Computer Sciences or Information Systems. Must be proficient in managing application environments..
• Possess high level understanding in the areas of application programming, content management systems, API, databases, and system design.

Required Experience

• Excellent customer service skills.
• Ability to troubleshoot and solve problems.
• Ability to work independently.
• Excellent judgment, analytical thinking, and problem-solving skills.
• Self-motivated individual that possesses excellent time management, organizational and team building skills.
• Possesses excellent verbal and written communication skills.
• Ability to interact professionally with a diverse group of people.

Specialised Knowledge

• At least three (5) years’ experience working in an application environment with a working knowledge of Document Management & Imaging applications, Enterprise Web based Applications andMicrosoft SharePoint, Microsoft Server administration, Microsoft Cloud computing. Ability to interpret technical instructions, specifications and procedures.

Effort

Physical

• Prolonged periods of sitting with most time spent working on a computer.
• Must be able to lift 50 pounds at times.
• Must be able to bend and crawl.

Analytical

• Critical thinking regarding technical problem solving.
• Use of feedback to improve technology solutions.
• Development of IT applications assessment reports, processes and IT
• applications for accreditation documentation and to inform operational and instructional decisions.

Working Conditions

• Flexibility to travel to various BTVI locations.
• May be required to work beyond normal office hours.

Authority

• Institute applications monitoring policies and protocols at the BVTI.
• Manage the BVTI’s applications monitoring processes in accordance with institute policies.
• Assess applications and make recommendations regarding implementation and or required changes.
• Research background data and related details to inform applications decisions.

DISCLAIMER:

The Institute reserves the right to revise or change this job description as the need arises. Such modifications will be made in consultation with the post holder. This job description is not exhaustive; therefore, the post holder may be required to perform additional tasks which are appropriate to the role.