ICT Security Officer (MIS/IT 5)

Key Responsibilities

Management/Administrative: 

• Develops Individual Work Plans based on alignment with the overall plan for the Section;
• Maintains customer service principles, standards and measurements; 
• Participates in meetings, seminars, workshops and conferences, as required;
• Prepares reports and programme documents as required; 
• Contributes to and maintains a system that fosters a culture of teamwork, employee empowerment, and commitment to the Division’s and organization’s goals; 
• Assists with the preparation of and conducts presentations on the role of the Branch for the Orientation and onboarding programme. 

Technical/Professional: 

• Participates in the development, implementation and maintenance of policies, procedures for network and security administration; 
• Supports major cross-section of networking systems (e.g., remote access systems architecture, network core, building and departmental networks, wide area connectivity);
• Contributes to the design and deployment of the organisation’s LANs, WANs, and wireless networks, including servers, routers, switches, UPSs, and other hardware; 
• Assists with the design, implementation, and support firewalls, site-to-site VPNs, and remote access VPNs; 
• Conducts research on network products, services, protocols and standards, to remain abreast of developments in the networking industry; 
• Interacts with vendors, outsourcers and contractors, to secure network products and services;
• Configures networks to ensure their smooth and reliable operation for fulfilling business objectives and processes; 
• Monitors network performance and troubleshoots problem areas as required;
• Creates and maintains documentation as it relates to network configuration, network mapping, processes, and service records; 
• Provides assistance to other ICT teams in troubleshooting problems relating to products/solutions; 
• Ensures network connectivity and security of all servers, workstations, telephone equipment, fax machines, and other network appliances; 
• Practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information;
• Monitors and analyses systems for ICT Security infractions and violations;
• Documents and reports the results of questionable user and system activity for information security inquiries; 
• Performs server and security audits and system backups and recovery; 
• Participates in managing all network security solutions; 
• Collects and analyses operational data to identify emerging trends and log problem records, to assist with problem resolution and increased network availability; 
• Monitors and reports on the performance of network, system and application security solutions to highlight areas of non-compliance and inform the development of improved practices and processes; 
• Manages the allocation of access privileges of users, to ensure appropriate security settings are applied in accordance with organisation policies and application owner-defined parameters; 
• Assists with security breach investigations to guide the refinement of information security policies and practices; 
• Keeps abreast of changes and new developments in ICT Security and provides evidence based recommendations; 
• Performs all other duties and functions as may be required from time to time.

Required Knowledge, Skills and Competencies

Core: 

• Good oral and written communication skills 
• Excellent customer relations and quality focus skills 
• Good analytical thinking skills 
• Good problem-solving and decision-making skills 
• Excellent teamwork and cooperation skills 
• Ability to influence and motivate others 
• Excellent planning and organizing skills 
• Excellent people management skills 
• Excellent interpersonal skills 

Technical: 

• Working knowledge of LAN, WAN, and WLAN design and implementation.
• Working knowledge of network capacity planning, network security principles, and general network management best practices 
• Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches, firewalls, remote access, DNS, VLAN, DSL, and Ethernet 
• Good hardware troubleshooting experience and network monitoring and analysis software
• Good knowledge about testing tools and procedures for voice and data circuits.
• Sound knowledge in defining organizational information security requirements
• Ability to identify and analyse information security risks 
• Sound knowledge of user access control system to prevent unauthorised access, modification, manipulation etc. 
• Advanced IT skills in relation to Word, PowerPoint, Excel and MS Project or other project tool.

Minimum Required Qualification and Experience

• Bachelor’s Degree in Computer Science, ICT and Management Information Systems, Computer Engineering or a related discipline; 
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification or related ICT security certification; 
• Three (3) years related experience in a Network and Security role. 

Special Conditions Associated with the Job

• Work will be conducted in an office outfitted with standard office equipment and specialized software. 
• The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions.
• May be required to travel locally and overseas to attend conferences, seminars and meetings. 

Please note that only shortlisted applicants will be contacted.