Human Resource Development Officer

Job Purpose

Under the direction of the Manager, Human Resource Development and Performance Management, the Human Resource Development Officer will strategically co-ordinate the development and delivery of a range of learning and development activities in relation to building individual and organisational capability, aligned with specific outcomes, divisional business objectives and Agency wide strategies. 

Key Responsibilities

Management/Administrative: 

• Participates in the development of the Division’s Corporate/Operational Plans, Budget and Individual Work Plans; 
• Prepares reports to Manager/Director, Senior Executives and other relevant stakeholders;
• Represents Director at meetings, conferences, workshops and seminars;
• Prepares reports and project documents, as required; 
• Prepares and delivers Learning & Development presentations as needed;
• Supports and maintains customer service principles, standards and measurements. 

Technical/Professional: 

• Co-ordinates the development, review and maintenance of NEPAs learning and capacity development programmes and plan, to ensure they align with organisational goals and objectives; 
• Develops and maintains a comprehensively costed organisational-wide learning and development plan to address identified skill gaps and training needs; 
• Establishes and maintains a detailed knowledge of all NEPA’s strategies and the role that learning and development plays as a component and supporting part of the overall strategy for addressing skills gaps; 
• Partners with key internal stakeholders to understand people impacts to guide the design of localised learning and development interventions and activities to achieve desired business outcome;
• Provides expert advice and recommendations on all learning and development activities to support the delivery of NEPA’s desired business outcomes; 
• Prepares and presents accurate and relevant strategic plans, position papers, reports including analysis and recommendations on organisational learning, training and development activities and initiatives to support informed decision making; 
• Validates learning and development needs analysis and plans provided by direct reports and ensure adequate of genuine input and participation by all relevant stakeholders (i.e. employees, managers, directors etc.); 
• Conducts learning and development needs assessments and utilises outputs thereof to develop and co-ordinate new training programmes and innovative training solutions, in line with the Agency’s objectives; 
• Co-ordinates career guidance, counselling and people development initiatives;
• Co-ordinates the development of learning and development content and materials and ensure content and materials are developed efficiently and enable maximum impact on skills gaps and training needs; 
• Develops and maintains strong working relationships with internal and external stakeholders to develop and implement a cohesive, integrated and comprehensive offering of learning programmes in the Agency, to drive desired outcomes; 
• Develops and co-ordinates training and capacity development schedules for all work stream of NEPA’s function, in alignment with organisational goals and objectives;
• Prepares Human Resource Executive Committee (HREC) submissions regarding Day Release/Study Leave applications; 
• Monitors and evaluates the effectiveness of NEPA’s learning and development infrastructure and continuously seek out opportunities for more efficient and effective learning and development support; 
• Establishes and maintains a mechanisms to systematically evaluate the effectiveness of training delivery and establishes corrective actions and continuous improvement;
• Maintains evidence-based approaches to manage internal metrics and statistics relating to learning and development business processes; 
• Obtains guidance/advice/clarification from the Office of the Services Commissions and SHRMD regarding training for staff; 
• Liaises with relevant Government Departments/Agencies to identify general and special training opportunities, and keeps employees informed of available training;
• Collaborates with key internal stakeholders and maintains a detailed understanding of NEPA’s existing workforce composition and skills, and future workforce requirements;
• Provides regular skills gap and training needs reporting for the Director, HRM&D and other senior executives; 
• Participates in the design, implementation and maintenance of onboarding and orientation interventions, to ensure transfer of organisational ethos and culture; 
• Keeps abreast of trends and changes in training methodologies and technology, career and professional development. 

Human Resource: 

• Contributes to and maintains a system that fosters a culture of teamwork, employee empowerment and commitment to the Division’s and organization’s goals;
• Assists with the preparation of, and conducts presentations on role of Division/Unit for the Orientation and Onboarding programme. 
• The incumbent may from time to time be assigned duties not specifically outlined within the job description but are within the capacity, qualifications and experience normally expected from a person occupying this position. 

Required Knowledge, Skills and Competencies

• Knowledge of Andragogy/Adult Learning strategies and practices 
• Knowledge of HRM&D/People Principles and Techniques 
• Functional knowledge of the ADDIE learning management system 
• Knowledge of Performance Management principles and practices/approaches
• Knowledge of the Government of Jamaica’s legislative arrangements underpinning the HRM&D/people functioning, for example Public Service Regulations, Records and Information Management Policies, Access to Information, SHRMD Policies, etc.
• Knowledge of programme monitoring and evaluation frameworks 
• Strong ability to synthesize multiple ideas and complex information into a coherent summary, as in reports and briefing notes, and to make cogent recommendation for the modification or creation of legislation, policies and programmes 
• Good verbal and written communication skills, with the ability to deliver presentation with tact, clarity, enthusiasm and accuracy to widely varied audiences
• A high level of initiative and self-motivation 
• Demonstrated interpersonal and negotiation skills; 
• Aptitude for developing and maintaining collaborative relations with team members both within and outside the Agency 
• Knowledge of computerized systems and software, with an emphasis on the MS Office Suite 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Human Resource Development/Management, Management Studies, Public Sector Management, Public/Business Administration, or a related discipline; 
• Five (5) years’ related experience in a Human Resource Development/Learning Analysis environment in a large organization. 

OR 

• NVQJ Level 5 in Human Resource Development/Management, Public Sector Management, Public/Business Administration, or a related discipline; 
• Five (5) years’ related experience in a Human Resource Development/Learning Analysis environment in a large organization. 

Special Conditions Associated with the Job

• Work will be conducted in an office outfitted with standard office equipment and specialized software. 
• The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions.
• Will be required to travel locally and overseas to attend conferences, seminars, site visits and meetings. 

Please note that only shortlisted applicants will be contacted.