HR Manager

Responsibility and Authority

In particular, this management position contributes to the operational performance of Regent Seven Seas Cruises by:

1. Leading, coordinating, and implementing management and crew training
2. Supporting managers in the reinforcement of crew related policies and procedures
3. Maintaining a productive and supportive professional working partnership with the onboard Senior Management and colleagues at all times
4. Leading and supporting employee recognition programs and Employee Service Awards
5. Maintaining documents and data required for talent management and human resources administration
6. Maintain proper Crew Welfare presence and execution as per approved policy
7. Maintaining operational continuity with a systematic and consistent handover procedure for replacement Human Resources Manager
8. Guest Experience
   1. Demonstrates genuine concern for guests’ wellbeing at all times
   2. Pro-active approach to problem solving
9. Crew Experience / Operational and Administrative
   1. Communicates regularly with onboard Management  regarding needed crew related issues and any needed training requirement  thereby fostering a pro-active approach
   2. Supports HODs in the reinforcement of all personnel standards, policies, training as well as any issues, following up as required
   3. Is out “on the floor” on a daily basis and visible and approachable to managers and crew, also observing service standards and crew whilst at work
   4. Evaluates and makes recommendations for the modification of Human Resource related policies
   5. Recommends and implements RSSC policies relating to onboard promotion, succession planning, and cross training, and assists and provides guidance to all HODs in regards to promotions to ensure that they are fair and based on objective performance
   6. Helps to coordinate all formal disciplinary warnings conducted onboard, regardless of department. Ensuring that all allegations are investigated, that management is well informed of all relevant information/facts and that a fair hearing is conducted to protect the interests and rights of both the Company and the crewmember
   7. Provides management with employee counseling as required, following up on disciplinary situations, ensuring that any  required training is carried out by the relevant person
   8. Ensures that all crew are evaluated in line with Company’s Performance Review Policy. Assisting and providing guidance to HODs for any performance review issues, as well as reviewing all evaluations prior to being issued to crewmembers (for both RSSC and SSSL)
   9. To be present at all Do Not Rehire evaluations issued within RSSC and SSSL departments
   10. Communicates standards of performance to employees
   11. Organizes the Employee of the Month event as per procedure
   12. Recommends and implements approved incentive programs for crew (Employee Service Awards)
   13. Conducts and oversees the completion of TOTC as per policy, arranges for “guest speaker” if needed
   14. Ensures monthly welfare meetings are carried out as per Crew Welfare Policy
   15. Supports and generally oversees the coordination of all crew welfare activities
   16. Coordinates the Crew Welfare Activities schedule with the upcoming hosting department
   17. Attends sign on crew meetings as needed and  assists with sign on procedures when more than 10 crew members
   18. Attends sign off meeting for debarking crew and assists with sign off procedures when more than 10 crew members
   19. Assists Crew Purser with the physical Crew Clearance Procedures as required, particularly within US and Canadian Ports
   20. Performs all other duties as requested by Master
        
10. Administrative
11. Required to attend all written disciplinary hearings onboard and be informed of any counseling situations, resignations or emergency leaves prior to any action being taken. Also ensure that all onboard senior managers are also fully informed of all proceedings as required
12. Ensures that the required paperwork is completed correctly and that accurate minutes, statements and other paperwork is collected, logged and distributed as per company policy in a timely manner to onboard and shore side personnel
13. Attends SHOM and SSMM meetings, thereby bringing up issues, ideas and recommendations for further improvement
14. Attends Cabin Inspections as per policy
15. Maintains records of training participation in the shipboard electronic filing system
16. Assists and ensures that all RSSC department heads conduct performance reviews of their employees as per company policy (for SSSL crew, refer to SSSL Human Resource Manual section 10) and within set deadlines, and uploads the final signed reviews in shipboard electronic filing system under the relevant crew member’s profile
17. Prepares Cruise Training Schedule  for all training sessions for the upcoming cruise in cooperation with HODs, Safety Officer, SECO, Environmental, and Doctor
18. Prepares HRM cruise end report
19. Stays up to date with the contents in the RSSC SOP Manual, SSSL manual, ITF agreements and all other onboard employment contracts
20. Ensures accurate records of personnel related matters are maintained
21. Ensures Crew Birthday Cards and Birthday list are created and distributed/communicated by Crew Administrator each month as per company policy
22. Prepares standard Human Resources handover report, completes inventory sheet as well as organized data files upon completion of contract in order to provide a smooth transition period of his/her replacement
23. Ensures that positive Guest Comment Cards are sent out as per procedure and comments are effectively communicated to all crew in the crew areas
24. Training needs resulting from negative trends are identified and appropriately implemented
     
25. Is familiar with all training materials and training tools and ensures that they are being used effectively. Promotes awareness of same to the HODs
26. Works with the  Safety Officer, Staff Captain, ENVO, SECO, and Doctor to maintain a weekly update of a published, complete ship’s training schedule covering a period of at least one cruise
27. Creates and distributes participation rosters for each training sessions (except safety, security, environmental, and medical trainings) and ensures attendance entry into the shipboard filing electronic system
28. Facilitates and ensures training of all shipboard employees according to RSSC standards and requirements is maintained:
    • Welcome Induction 1 and 2
    • The Regent Experience
    • Prevention of Harassment Training
    • Code of Ethics Training
    • Anti-Bribery Training
    • Certified Management Training
    • Welcome Breakfast
    • Performance Reviews (part of FOL) 1 and 2
29. Provides flexible training schedules for those who are unable to attend the regular training sessions
30. Assists HODs with incorporating Service standards of behavior in daily work by making him/herself visible in various working areas of the ship on a regular basis
31. Provides refresher courses whenever deemed necessary
32. Evaluates and recommends modifications of existing training programs and assists with the development of new RSSC training programs
33. Facilitates, coordinates and assists with implementation of new RSSC training programs for continuous improvement
34. Manages and facilitates cross training requests in line with company policy
35. Ensures that all new employees complete the training programs as per RSSC standards
36. Training and Development

• Safety
  1. Monitor the practical application of the Company's policy, procedures and instructions
  2. Immediately report to the Master of any known instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement
  3. Member of the Shipboard Senior Management Meeting SSMM.
  4. Member of the Shipboard Safety Committee SSC.
  5. Participate in crew and passenger safety drills according to instructions from ship’s command
  6. Comply with company safety and pollution prevention regulations

Education and Experience

• Systems
  • MS Office Suite
  • Fidelio Cruise
  • MXP
  • Outlook Email
• Education and Experience
• Higher College or University Diploma/Degree in Human Resource Development, Business Administration, Psychology, or related field
• At least 5 years’ related experience in a management human resource / training capacity which may substitute for the education requirement at an equivalent rate
• Previous shipboard experience required
• Be a model for RSSC human resources, guest service, and professional appearance standards
• Be a self-starter and able to target service and HR priorities, take action and exhibit excellent follow up
• Maintain a trusted profile with Heads of Departments as a pro-active and flexible support person
• Be able to perform well under pressure and in an international environment
• Be able to energize training programs through excellent platform skills and motivational techniques
• Be able to conduct and follow structured training programs
• Have excellent administrative, computer and organizational skills along with attention to timeliness and detail
• Have an outgoing and approachable personality welcomed by crew, managers, and guests
• Be able to target opportunities for service improvement through training and coaching
• Have excellent appearance and excellent social skills
• Professional Profile and Conduct
  This professional must: