Health Quality Systems Auditor - Directorate of Women’s Health

Job Purpose:

The Health Quality Systems Auditor will work closely with the Manager, Research and Audit and the Manager, National Breastfeeding Coordinating Unit, to develop and implement the audit/monitoring framework of the Directorate of Women’s Health. The incumbent will conduct quality reviews and surveillance audits throughout the Health Sector.

Duties and Responsibilities:

• Prepares Implementation Plan for introducing a quality review/audit system in the Regional Health Authorities
• Ensures quality systems norms are developed in areas of health care management related to women’s health
• Establishes mechanisms to monitor quality systems in existing health care system
• Assists in establishing benchmarks in various areas of women's health in the public health sector to facilitate verification of quality performance
• Conducts quality reviews and surveillance audits in areas related to women's health at all public health care institutions
• Identifies areas where women's health policies and procedures are required or areas which require special emphasis on adherence to existing policies and procedures
• Prepares reports on surveys as well as periodic reports on work activities
• Prepares checklists; conducts internal audits (scheduled/unscheduled); ensures timely and effective corrective actions; and monitors corrective actions
• Coordinates external assessment events and monitors inspection-readiness of public health institutions
• Provides support for proficiency testing sample processing and reporting process
• Assists the Manager, Research and Audit in administrating Management Programmes
• Based on data trends, communicates and collaborates with members of the Directorate of Women's Health to identify areas in clinical departments requiring remediation due to systems issues, and/or maintenance or performance problems
• Assists in the development and implementation of corrective action plans
• Monitors and follows up on corrective/preventive actions and investigations from inspections/quality tests
• Writes and reviews procedures and ensures they are up-to-date, and recommends training
• Provides back-up coverage for risk assessment activities, as required
• Undertakes special assignments and performs other related duties as required

KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE:

• Sound knowledge of quality improvement strategies and methodologies for monitoring and evaluating health systems performance
• Considerable knowledge of protocol procedures in the Health Sector
• Considerable knowledge in conducting and assessing clinical audits
• Knowledge of and ability to use both qualitative and quantitative research methods

SKILLS AND ABILITIES:

• Ability to prepare and present complex technical information (written and oral) clearly and concisely
• Ability to use data sampling and collection methods
• Basic statistical skills and data analysis
• Proficiency in Microsoft Office Suite
• Excellent communication, presentation and networking skills
• Ability to establish/maintain effective working relationships with internal/external partners
• Ability to solve complex, non-recurring problems using lean diagnostic techniques
• Ability to maintain strict patient and physician confidentiality

MINIMUM EXPERIENCE AND TRAINING:

• Bachelor of Science Degree in Business Management
• Certification as Quality Auditor (CQA) or Certificate in Quality Management
• Five (5) years' experience in Health Quality Management including auditing and research methodologies
• Additional experience in quality assurance/control, auditing, inspection practices and regulatory affairs would be an asset
• OR Any equivalent combination of experience and training