Front Office Manager- Resort

CORE WORK ACTIVITIES

Guest Check-In & Account Management:

• Process guest check-ins, verify identity and payment, assign rooms, and issue keys.
• Set up accurate accounts per guest requirements and enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions, and secure payment before issuing keys.
• Verify and adjust billing as needed.

Financial Transactions & Reporting:

• Process payments, vouchers, paid-outs, and charges.
• Balance and drop receipts, count and secure bank at shift start and end.
• Obtain manual authorizations and follow accounting procedures.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports.

Guest Assistance & Customer Service:

• Provide guests with directions and property information.
• Accommodate guest requests and follow up to ensure resolution.
• Notify Loss Prevention/Security of theft reports.
• Welcome and acknowledge guests, assist individuals with disabilities, and anticipate service needs.

Team Support & Leadership:

• Assist management in training, evaluating, counseling, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Develop and maintain positive working relationships to support team goals.

Compliance & Safety:

• Follow company policies and procedures, report accidents and unsafe conditions.
• Complete safety training and certifications.
• Maintain confidentiality of proprietary information and protect company assets.

Communication & Professionalism:

• Speak clearly and professionally; prepare and review documents accurately.
• Answer telephones with appropriate etiquette.

Physical & Operational Duties:

• Ensure adherence to quality standards and use POS/computer systems efficiently.
• Stand, sit, or walk for extended periods.
• Lift, carry, push, pull, and move objects under 10 pounds.
• Perform other job duties as assigned by supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. 

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.