Front Office Manager

Front Office Operations:

-Oversee and manage the front office team, ensuring smooth daily operations.
-Train, mentor, and supervise front office staff, including receptionists, concierge, reservations, and night auditors.
-Maintain a high standard of customer service, ensuring guest satisfaction and resolving any issues promptly.
-Monitor check-in and check-out procedures to ensure efficiency and accuracy.
-Enforce hotel policies, procedures, and service standards.
-Work closely with housekeeping and maintenance departments to ensure room readiness and guest satisfaction.
-Prepare reports on front office performance, occupancy levels, and guest feedback.

Reservations:

-Manage and oversee all hotel reservations, ensuring accuracy and efficiency.
-Maximize room revenue through effective pricing strategies and occupancy management.
-Coordinate with sales and marketing teams to optimize bookings and promotional offers.
-Maintain reservation systems and ensure up-to-date availability across all booking platforms.
-Handle group bookings, special requests, and VIP guest arrangements.
-Monitor cancellation policies and ensure compliance with hotel policies.

Guest Relations & Service Excellence:

-Provide a warm and professional welcome to all guests, ensuring a seamless experience.
-Address guest inquiries, complaints, and special requests in a timely manner.
-Enhance guest experience by personalizing service and anticipating needs.
-Implement customer feedback to improve front office and reservation services.
-Experienced in training staff and implementing standards.

Qualifications & Requirements:

-Minimum of 5 years of experience in front office management or a similar role in the hospitality industry.
-Strong knowledge of hotel reservation systems and front office operations.
-Excellent communication and leadership skills.
-Ability to multitask and work in a fast-paced environment.
-Proficiency in hotel management software and Microsoft Office.
-Strong problem-solving skills and a guest-oriented approach.
-Flexibility to work various shifts, including evenings, weekends, and holidays.
-Experienced in revenue management.