JOB PURPOSE:
Under the General guidance of the Principal Director, the Director, Telecommunications will ensure the smooth operation of the Telecommunications portfolio and works with internal and external partners to help to foster an enabling environment for ICT and in particular telecommunications activities.
The incumbent will be responsible for formulating and implementing national telecommunications policies, efficient spectrum management, infrastructure development, regulatory compliance, and international cooperation to drive the growth, innovation, and accessibility of telecommunications services nationwide, as well as ensuring the country's competitiveness in the global telecommunications landscape.
KEY OUTPUTS:
- Technical advice and recommendations for licensing and regulatory matters
- Telecommunications and Spectrum licences
- Maintenance of Telecommunications and Spectrum Licences Database
- Performance of Industry monitored to ensure compliance with provisions of licences
- Monitoring of matters referred to the Telecommunications Appeals Tribunals and other appellate bodies
- Customer complaints handled
- Research on telecommunication trends regionally and internationally conducted and Principal Director advised on findings
- Recommendations made regarding Jamaica’s participation in international and regional ICT organizations
- Technical advice regarding the Telecommunications portfolio, Work Permit Meetings and other meetings and events
- Cabinet Notes and Submissions
- Business Plans, Operational Plans, and Budgets of Department(s) and Agency(ies) within the Telecommunications portfolio reviewed and monitored and reports made
- Policy inputs
KEY RESPONSIBILITY AREAS
Management/Administrative Responsibilities
- Contributes to the development of the Corporate Plan and Budget for the Division.
- Participates in the development of the Operational Plan for the Telecommunications Branch.
- Deals with customer complaints regarding Telecommunications matters.
- Reviews and monitors the Corporate/Strategic and Operational Plans and Budget for the Department(s) or Agency(ies) within the Telecommunications portfolio and reports accordingly.
- Acts as focal point for all matters related to the licensing regime for the Telecommunications portfolio.
- Attends meetings, as required by the Technical Directorate Division/Ministry.
- Sits on/heads committees as required by the Division/Ministry.
- Acts as Secretariat to the Telecommunications Appeals Tribunal.
- Monitors, evaluates and assesses licensing regime for the telecommunications portfolio.
- Provides assistance to projects, as required.
- Acts as the Government of Jamaica’s (GoJ) focal point and/or representative for designated organizations such as the International Telecommunication Union, Caribbean Telecommunications Union, Caribbean Community, the United Nations, Organization of American States with particular focus on activities of Inter-American Telecommunication Commission (CITEL) and the Inter-American Committee against Terrorism (CICTE).
Technical/Professional Responsibilities
- Participates in the development and implementation strategic plans for the telecommunications sector, aligning with the country's economic and development goals.
- Identifies opportunities for growth, innovation, and infrastructure expansion to meet the evolving needs of the country.
- Ensures that Telecommunications and Spectrum Licences are properly prepared, signed, issued and database is maintained;
- Reviews and evaluates the terms and conditions, as well as recommendations for the grant/suspension/revocation of licences for compliance with regulations and administrative procedures;
- Provides technical advice and makes recommendations at the Work Permit Meetings;
- Sits on and/or chairs subcommittees of regional and international organizations;
- Fosters collaboration and engagement with telecommunications service providers, industry associations, and other stakeholders to promote innovation, investment, and the advancement of the telecommunications sector
- Keeps a record of the Ministry’s responsibilities to regional and international Telecommunications organizations and makes recommendations to ensure full participation in related activities;
- Researches and collects information and documentation required for and/or related to licensing activities;
- Provides technical inputs into the development of policies for the Telecommunications sector;
- Provides support for regulatory activities related to Telecommunications and Spectrum matters;
- Prepares Cabinet Notes/Submissions on telecommunications related matters, as required;
- Conducts research on Telecommunications issues as background information for briefs, speeches and policy-making;
- Participates in the development of cyber security and e-Government strategy for the GoJ.
- Coordinates as necessary training in various Telecommunications portfolio disciplines.
Human Resource Management Responsibilities
- Provides leadership to direct report through effective objective setting, delegation and communication;
- Ensures that training and other developmental needs of direct report is adequately identified and addressed;
- Ensures that direct report is aware of, and adheres to the policies, procedures and regulations of the Ministry;
- Recommends staffing arrangements and vacation leave for direct report in keeping with established human resource policies;
- Supervises and evaluates the work of direct report;
- Attends Directorate/Ministry staff meetings, as required.
Other Responsibilities
- Performs any other duties assigned from time to time.
PERFORMANCE STANDARDS
- A team approach is adopted on issues;
- Work Plans are developed and implemented within established guidelines and timeframes;
- Performance Evaluation Reports are prepared according to established guidelines;
REQUIRED COMPETENCIES
Behavioural
- Oral Communication
- Written Communication
- Teamwork and Cooperation
- Interpersonal Skills
- Initiative
- Client and Quality
- Focus/Commitment to Service Quality
- Compliance
- Adaptability
- Integrity
- Methodical
- Problem Solving and Decision Making
- Planning and Organizing
- Goal/Result Oriented
- Confidentiality
- Mutual Respect
- Leadership
- People Management
- Strategic Vision
- Impact & Influence
- Managing Partners & External Relations
- Analytical Thinking
- Information relevant to direct report is communicated in a timely and effective manner;
- Established deadlines, targets and quality standards are consistently met;
- Operates in a fair and impartial manner, sets consistently high standards and establishes clear and focus direction for direct reports;
- Confidentiality, high ethical standards and professionalism are displayed in the execution of duties and personal conduct and with the highest standards in a fair and impartial manner;
- Reports/Documents/Briefs are accurate and presented within agreed/established timeframe and well researched and coordinated;
- Accuracy, established deadlines and quality standards are consistently met.
- Mutual respect displayed in the work environment at all times.
Technical
- Use of Information and Communications Technology
- Legislation, Regulations and Policies
- Budget Management
- Change Management
- Conflict Management
- Negotiation
- Mentoring
- Performance Coaching
- Risk Management
- Policy Development
- Monitoring and Evaluation
- Research Methodology
- Project Management
MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE
- Master of Science Degree in Public Administration/ICT, Telecommunications or related field from an accredited tertiary institution; plus;
- Six (6) years’ working experience in a Telecommunications related field. OR
- Bachelor of Science Degree in Public Administration, ICT, Telecommunications or related field from an accredited tertiary institution plus;
- At least ten (10) years’ working experience in a Telecommunications environment; and;
- Broad exposure to ICT subject areas.
SPECIAL CONDITIONS ASSOCIATED WITH THE JOB
- May be required to travel within the country and overseas on official business;
- May be required to work beyond regular working hours;
- Typical office environment, no adverse working condition.
AUTHORITY
- Human Resource functions in relation to direct report.
