Job Purpose
The incumbent is responsible for leading the development, assessment and maintenance of standards setting, quality assurance and operations development for the Island Traffic Authority, especially in the areas of driver management services, vehicle management service, safety and traffic management. The incumbent also establishes guidelines, manuals, technical publications and programmes for the effective delivery of services by the ITA.
The incumbent is also responsible for managing and directing the team of Standards Manager, Specialists and Operations Development Specialists for the provision of guidelines, manuals, technical publication, inspections/investigations and programmes for the effective and compliant delivery of services by the ITA.
Key Responsibilities
Management/Administrative:
- Leads and manages the Branch for effective planning, implementation and monitoring of standards and operational development programmes and projects;
- Fosters and maintains effective partnerships with stakeholders for the provision and presentation of detailed reports, guidelines, technical documents and investigation results;
- Provides technical advice to Deputy DG, Technical Services, as it relates to standards setting, quality assurance and operations development/training;
- Participates in the ITA’s strategic planning process, streamlines the operations of the Standards, Operations and Training Branch with the highlighted strategic direction of the organization;
- Prepares and monitors contribution to the Operational Plan and Budget;
- Researches and provides insights on existing and future demands and services within standard setting, operational guidelines and operations development/training;
- Oversees the resolution of quality standards gaps and recommends methods to alleviate the problems or issues caused by those gaps, in collaboration and consultation with stakeholders;
- Prepares reports, presentations and other official documents relating to the Branch;
- Represents the ITA at national, regional and international meetings, seminars and conferences and provides required feedback and contribution.
Technical/Professional:
Standards Development and Compliance Monitoring:
- Determines and reviews specifications for traffic management, driver management and vehicle management services, in keeping with international obligations, legal framework and best practices;
- Leads the monitoring of compliance with security, health and safety standards and guidelines at the ITA Service Hubs and for field and site visits by specialists, officers and analysts;
- Keeps abreast of new and emerging needs and services to be offered by the ITA and develops standards and guidelines for the provision of those services;
- Liaises with Bureau of Standards and other related entities in the development, roll out and maintenance of standards;
- Leads the assessment of the security, usability, maintenance schedule and operational levels of equipment and machinery utilised by the ITA;
- Sets requirements for raw materials, products and consumables from suppliers, including security features, agreements of non-disclosure or replication for other clients and monitoring of reports in relation to misuse of products provided to the ITA;
- Establishes listing and contacts for trusted suppliers and clients as the ITA’s repertoire for efficient, effective and safe service and product delivery;
- Devises ways to improve manufacturing, examination or inspection processes performed by the ITA for Client and Technical Services;
- Provides veracity for ITA’s final products, including but not limited to, fitness and licensing documentation;
- Oversees the development of Operational Manuals, Road Code and other technical publications from the Island Traffic Authority.
Quality Assurance:
- Manages the conducting of ad hoc inspections of all ITA permanent or temporary sites for conformance with quality and technical requirements;
- Designs, implements and improves all ITA’s quality standards and provides corrective measures if they have not been adequately followed;
- Oversees the conducting of audits of business processes and outcomes for alignment with legal and policy obligations and objectives;
- Assesses customer complaints as it relates to quality standards and investigates for resolution and required actions to be taken;
- Reviews analyses provided by statistics, data analytics and management, and indicates areas to be improved based on results and findings of analytical reports.
Operations Development/Training:
- Oversees the development of Training Manuals, curriculum and training programmes for the ITA’s external clients, including the Driver Training Manual, curriculum and programme for driving instructors and driving schools;
- Oversees the development of an in-house training programme curriculum for ITA’s internal clients, including Examiners at the ITA Service Hubs;
- Monitors the effectiveness of the programmes through evaluations and assessments, in conjunction with the Human Resource Management and Development Division, and incorporates revisions and improvements, as needed;
- Prepares a method to determine Senior Examiners and Manager, ITA Service Hub best suited to become certified as Driving Instructors and/or instructors for the in-house training programme;
- Collaborates with learning institutions for the administration of the approved driver training programme for driving instructors and Heads of driving schools.
Human Resource:
- Monitors and evaluates the performance of direct reports, prepares performance appraisals and recommends or initiatives correction action, where necessary, to improve performance and/or attain established personal and/or organizational goals;
- Participates in the recruitment of staff for the ITA and recommends transfers, promotion, termination and leave in accordance with established human resource policies and procedures;
- Provides leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching;
- Establishes and maintains a system that fosters a culture of teamwork, integrity, engagement, high-performance and commitment to the organization’s goals and initiatives;
- Contributes to the development and implementation of a Succession Planning Framework in collaboration with the Human Resource Management and Development Division;
- Participates in setting the framework for culture and expectations for the Onboarding or Orientation Programme/process;
- Performs any other related duties that may be assigned from time to time.
Required Knowledge, Skills and Competencies
Core:
- Excellent oral and written communication skills
- Good interpersonal skills
- Excellent analytical skills
- Good leadership skills
- Integrity
- Customer and quality focus
- Team and results oriented
- Excellent problem-solving and decision-making skills
- Ability to work well under pressure
Technical:
- Strategic thinking skills
- Results based monitoring
- Collaboration and negotiating skills
- People Management skills
- Excellent knowledge of standards and quality assurance measures regarding safety, traffic management, driver management service and vehicle management services within the ITA Project management skills
- Understanding of digital solutions/systems for quality and standards assurance and monitoring
Minimum Required Qualification and Experience
- Masters Degree in Social Sciences, Public Administration or related field;
- Training in Standards and Quality Assurance or Certification in Six Sigma or Quality Improvement Associate would be an asset;
- Five (5) years related experience in management of quality inspections and audits, standards setting in road traffic services and development strategies for technical knowledge requirements for driver and vehicle management services.
OR
- Bachelors Degree in Social Sciences, Public Administration or related field;
- Training in Standards and Quality Assurance or Certification in Six Sigma or Quality Improvement Associate would be an asset;
- Eight (8) years related experience in management of quality inspections and audits, standards setting in road traffic services and development strategies for technical knowledge requirements for driver and vehicle management services.
Special Condition Associated with the Job:
- Will be required to occasionally travel to all sections of the island as needed for leadership of island-wide monitoring and investigations regarding compliance, safety and security standards;
- Will be required to work beyond normal working hours and meet tight deadlines.
Please note that only shortlisted applicants will be contacted.
