Director, Social Services (GMG/SEG 3)

Key Responsibilities

• Participates in the Ministry’s strategic planning process; 
• Prepares and monitors the Unit’s Corporate and Operational Plans and Budget; 
• Reviews and assesses the Unit’s progress to determine adjustments or revisions of targets;
• Interfaces and maintains the interconnectedness with other Units; 
• Provides information and advice to the Senior Director and Permanent Secretary;
• Ensures the divesting of housing solutions are divested in accordance with guidelines and policies of the Ministry; 
• Oversees the effective management of the Ministry’s townhouses, condominiums and rented schemes; 
• Ensures that the number of delinquent accounts are reduced in accordance with planned targets; 
• Prepares status reports; 
• Communicates the housing plans of the Ministry to stakeholders; 
• Ensures the effectiveness of customer service; 
• Conducts socio economic/occupancy and shelter audits to determine affordability levels;
• Liaises with developers and other personnel for successful completion of sale of units;
• Ensures that the integrity of mortgage files is maintained; 
• Utilizes inventory records and other status reports as tools to inform decision making;
• Participates in site visits; 
• Develops comprehensive marketing plan encompassing all unsold lots; 
• Ensures the preparation of the marketing manual; 
• Formulates innovative recovery programmes; 
• Undertakes islandwide arrears drive; 
• Designs programmes to educate communities on the benefits of compliance, property worth and value, and the use of a title (security of tenure); 
• Co-ordinates community development activities, including the establishment of citizens associations; 
• Oversees the training of residents of co-operatives and condominiums in managing and administering strata co-operation; 
• Promotes the welfare and development of staff through employee performance appraisals, recommendations for appointment, promotion and training; 
• Initiates disciplinary proceedings, where appropriate; 
• Represents the Ministry at meetings, seminars, etc.; 
• Performs any other related duties that may be assigned from time to time. 

Required Knowledge, Skills and Competencies

Core: 

• Good management and supervisory skills 
• Excellent leadership skills 
• Excellent oral and written communication skills 
• Excellent interpersonal skills 
• Ability to analyze data 
• Working knowledge in the use of computer applications 
• People management skills 
• Good problem-solving and decision-making skills 

Technical: 

• Excellent knowledge of conveyancing and the real estate industry 
• Excellent knowledge of the Ministry’s policies and procedures 
• Excellent knowledge of the operations of financial institutions 
• Knowledge of Property Management 
• Knowledge of compliance and credit management 

Minimum Required Qualification and Experience

• Bachelors Degree in Management Studies, Marketing, Business Administration;
• Ten (10) years working experience with a government Estate Management Agency, Valuation or Real Estate Company; 
• Five (5) years working experience at the middle or senior management level. 

Please note that only shortlisted applicants will be contacted.