Director, International Social Security (GMG/SEG 3)

Job Purpose

The incumbent is responsible for administering the provisions of the Reciprocal Social Security Agreements between the Government of Jamaica and the governments of other countries, and co-ordinates the applications of all other overseas-based pensioners, in accordance with the provisions of the National Insurance Act and Regulations and in keeping with the objectives of the National Insurance Division and the Ministry’s mandate. 

Key Responsibilities

Technical/Professional: 

• Schedules and participates in Reciprocal Social Security Agreement negotiations; 
• Administers the articles and administrative arrangements of all Reciprocal Social Security Agreements signed by the Government of Jamaica with other countries; 
• Facilitates the exchange of data and information about pensioners and applicants, with countries with which the Government of Jamaica has signed Reciprocal Social Security Agreements; 
• Co-ordinates the processing of benefit applications that are under the ambit of the Reciprocal Social Security Agreements; 
• Assists with the adjudication of applications from all overseas-based pensioners; 
• Conducts workshops on the operations of the Reciprocal Social Security Agreements. 
• Prepares and analyses statistics on the operations of the Reciprocal Social Security Agreements; 
• Provides information to stakeholders, including international bodies, relating to the operation/administration of the Reciprocal Social Security Agreements; 
• Examines matters that may give rise to procedural and/or legal challenges to the administration of the Reciprocal Social Security Agreements, and submits and discusses findings with the relevant officers; 
• Provides information/advice to public officers, pensioners and the public about the benefits of the National Insurance Scheme; 
• Informs partner social security institutions on amendments to the National Insurance Act that will impact the operations of the Reciprocal Social Security Agreements; 
• Serves as the Focal Point of Jamaica with partner social security institutions. 

Administrative: 

• Co-ordinates the creation of records to comprehensively capture the operations of the Reciprocal Social Security Agreements with partner governments; 
• Co-ordinates and monitors the follow-up system to facilitate the completion/resolution of all queries; 
• Conducts investigations to determine the status of contributors, claimants and pensioners;
• Updates and tracks claim files electronically to the relevant Units; 
• Assists claimants with the completion of benefit application forms; 
• Submits annual Statistical Reports to partner Social Security institutions;
• Prepares monthly and quarterly reports; 
• Liaises with internal/external stakeholders and international partners; 
• Represents the Ministry at meetings, conferences and other functions, as required;
• Participates in the preparation of the Operational Plan and the annual Budget;
• Performs any other related duties that may be assigned from time to time. 

Human Resource: 

• Assists with the development and welfare of the staff through the assessment of performance evaluations, on-the-job training, and recommendations for the relevant external training; 
• Provides guidance to staff through objective setting and communication of targets, as well as through coaching, counselling, training and support, as necessary; 
• Monitors the work of direct reports to ensure that the articles of the Reciprocal Social Security Agreements are complied with; 
• Recommends leave, acting arrangements and disciplinary action in keeping with the Staff Orders. 

Required Knowledge, Skills and Competencies

Core: 

• Excellent oral and written communication skills 
• Customer and quality focus 
• Teamwork and co-operation 
• Good planning and organizing skills 
• Good interpersonal skills 
• Good analytical thinking skills 
• Goal/Results oriented 
• Integrity 
• Managing partners 
• Good problem-solving skills 

Functional: 

• Sound knowledge of the National Insurance Act 
• Sound knowledge of the articles of the Reciprocal Social Security Agreements signed by the Government of Jamaica with other countries 
• Fair knowledge of the Government of Jamaica Staff Orders 
• Proficiency in the use of the relevant computer applications 

Minimum Required Qualification and Experience

• First Degree in Business Administration or the equivalent. 

Special Condition Associated with Job

• Islandwide and overseas travel required from time to time.

Please note that only shortlisted applicants will be contacted