Director, Digitization and Imaging Services (GMG/SEG 4)

Job Purpose

Under the direction and leadership of the Principal Director, Court Records and Information Management, the Director, Digitization and Imaging Services will play a key role in managing a team of staff to deliver customer centric applications and processes for the development of digital records programmes and initiatives within the Judiciary. The Director will also lead training and development interventions around digitization of court records with a view to introduce, optimize and standardize processes leading to an efficient Judiciary that is technologically available and swift. 

Key Responsibilities

• Directs a team of staff including day-to-day work allocation, capability development and performance management, to deliver customer centric applications within the records digitization and imagining stream; 
• Directs research, data analysis and contributes to the design and development of solutions, business processes and procedures to support a wide range of digital records programmes and initiatives for the Judiciary; 
• Identifies, analyses, recommends and prioritises business cases for the portfolio of digital records initiatives, including scoping and translating business requirements to technical requirements to deliver solutions that align to Judiciary’s objectives and deliver value; 
• Contributes to the overall digital strategy of the Judiciary, including recommending new and innovative technology developments and digital, data and analytics trends;
• Partners with the ICT Branch in the software development, processes digital records based on agreed schedules and Work Plans and ensures effective resource management and consultation with external partners, technology vendors and stakeholders to deliver outcomes that align to Judiciary objectives; 
• Undertakes a range of digitization projects or programme support responsibilities to meet business objective needs and outcomes of the Judiciary; 
• Facilitates the ‘ideation’ process, including generating, developing and communicating new ideas to identify customer-centric solutions to business problems; 
• Supports a range of digital projects, policies and programme initiatives in diverse environments, to acquire an understanding of operational. policy, regulatory and governance facets and gain a holistic view of work in GOJ; 
• Works collaboratively within and across Public Sector Agencies, such as the ICT Authority and actively support others to achieve Judiciary’s digital business objectives;
• Collaborates with external vendors, partners, the start-up community and industry experts to identify technology opportunities. 
• Develops and implements training plan and strategies, taking into consideration new components to the operations of the digitization and imagining function of the Judiciary;
• Leads in the planning, conduct analyses of training needs assessments; co-ordinates the design, implementation and delivery of training and development programmes for digitization staff in Courts; 
• Directs the development and management of Orientation and Sensitisation Sessions for all staff of the Branch from time to time; 
• Reviews assessment and evaluation instruments; leads in the design and preparation of training manuals and other training tools; 
• Liaises with Directors/Managers from other Sections/Units to facilitate the delivery of training initiatives, and ensures alignment with the current plans and service delivery;
• Develops and implements the mechanisms to garner input, feedback and suggestions from stakeholders for continuous improvement of training content and delivery;
• Ensures measures are in place to monitor and control the quality of training content and materials developed and delivered by specialists; 
• Identifies and assesses future and current employee training needs through job and skill-set analysis and consultation with staff/managers and key stakeholders;
• Directs the development and implementation of quality assurance measures and ensures inclusion in the training and development solutions for staff; 
• Keeps current with the latest tools/techniques in Digitization/Digital Records to determine what new solutions and implementations will meet Judiciary’s business/operational requirements; 
• Performs any other related duties that may be assigned from time to time.

Required Knowledge, Skills and Competencies

Core: 

• Excellent oral and written communication skills; 
• Excellent interpersonal and team management skills; 
• Strong analytical and problem-solving skills; 
• Strong leadership skills; 
• Strong customer relations skills; 
• Excellent planning and organizing skills; 
• Excellent judgment and decision-making skills; 
• Ability to influence and motivate others; 
• Proficiency in the use of relevant computer applications. 

Technical: 

• Highly developed understanding of digital records management techniques including retrieval, archiving and storage; 
• Knowledge of disposal and archiving of files in accordance with the General Disposal Schedule for GOJ Records; 
• Good knowledge of Information and Knowledge Management Principles and Techniques;
• Good knowledge of the Government of Jamaica’s legislative arrangements underpinning the Records, Information and Knowledge Management functioning, for example, Records and Information Management Policies, Access to Information, GOJ RIM Policy, 2019, the Archives Act, 1981, etc. 
• Understanding of Occupational Health and Wellness principles and their implementation in the workplace, especially related to records management; 
• Demonstrated understanding of government legislation and regulations that affect records management; 
• Knowledge of Judiciary’s organizational structure and culture; 
• Knowledge of national, regional and international laws and regulations relating to access to information and their applicability to our local situation; 
• Good knowledge of GOJ ICT policies and systems; 
• Good knowledge of programme monitoring and evaluation frameworks;
• Strong ability to synthesize multiple ideas and complex information into a coherent summary, as in reports and briefing notes, and to make cogent recommendation for the modification or creation of legislation, policies and programmes; 
• Good verbal and written communication skills, with the ability to deliver presentation with tact, clarity, enthusiasm and accuracy to widely varied audiences; 
• A high level of initiative and self-motivation; 
• Demonstrated interpersonal and negotiation skills; 
• Aptitude for developing and maintaining collaborative relations with team members both within and outside the Judiciary; 
• Knowledge of computerized systems and software, with an emphasis on the MS Office suite and projects. 

Minimum Required Qualification and Experience

• Bachelor’s Degree in Library and Information Management, Archival Management, Records Management, knowledge Management, ICT/Computer Science with Records Management, Digital Technologies or a related discipline; 
• Certification/training in Supervisory Management 
• Five (5) years’ experience in a Records, Information or knowledge Management environment. 

Special Conditions Associated with the Job

• The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions;
• May be required to travel locally and overseas to attend conferences, seminars and meetings.

Please note that only shortlisted applicants will be contacted.