Crew Administrator

ESSENTIAL FUNCTIONS

• Pro-active approach to problem solving;
• Assist Crew Purser and Second Purser Crew with crew sign ons.
• Prepare passport labels, seaman's book labels and yellow fever envelopes and labels for crew sign ons & label on receipt.
• Crew photos in MXP and Fidelio for sign ons.
• Prepare sign on package for joining crew.
• Prepare and print crew passes.
• Prepare cabin keys (key only) for when more than 10 crew signing on.
• Filing of passports etc. and crew paperwork after sign ons.
• Prepare name tags for sign ons.
• Prepare berthing cards for crew sign ons.
• Prepares sign on area with chairs etc. when over 10 signs ons and arranges refreshments with F&B Dept.
• Prepare sign off packages - medical form, rejoining letters etc.
• Removal / filing of paperwork from files for crew sign offs
• Un tick Sign off tab in MXP and ensure sign off date correct.
• Balance MXP Active Crew Report to MXP and Fidelio each evening.
• Print & deliver hard copy crew manifests to the Bridge prior to sailing.
• Monthly send out reminder for crew to check crew effects from Fidelio Crew Effects List.
• Send Crew list by Ops # to Department Heads monthly to check crew positions and cabin assignments.
• Assist Crew with general enquiries during Crew Office Hours.
• Take crew cabin maintenance requests.
• Receive crew mail, charge crew and ensure mail is taken to reception to be sent daily.
• Print I-95 crew passes for USA.
• Print Crew shore passes.
• Assist at full crew checks.
• Assist escorting crew signs off through Customs in terminal in USA.
• Weekly inspection of crew berthing cards, replacing missing / defaced cards.
• Assist TDM in compiling information for "Insights".
• Prepare Gold Name tags for TDM for CCP ceremonies.
• Maintain Crew Time Sheets Binder.
• File Crew micros checks and clear out after 3 months.
• Route bar Charges in Fidelio to Invoice #3 for those with bar allowance.
• Assign Default payments of Cash or Deducted from payroll for sign on crew.
• Run Crew open balance report to check default payment assignments.
• Close Postings on crew accounts for crew with zero invoice at EOM after instruction from Crew Purser.
• Research and resolve Crew Account Queries.
• Assist with Crew Cash advance - cash payout
• Creates and maintains a positive work environment;
• Promotes, participates in and actively suggests enhancements of the Signature Service program.
• Will participate in crew and passenger safety drills according to instructions from ship’s command;
• Comply with company safety and pollution prevention regulations;

EDUCATION

• Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale and MXP
• Hospitality Background required;
• Travel industry and previous shipboard experience required;
• Experience in crew operations preferred;
• Understanding of the highest level of service;
• Excellent administrative skills;

REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

• Excellent communication skills.
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Outgoing personality, open minded and flexible
• Able to work 7 days a week