Coordinator Professional Development and Continuing Education

SUMMARY OF RESPONSIBILITIES

The Professional Development and Continuing Education unit is a training and revenue-generating arm within the Institute, which facilitates the offering of a wide variety of non-credit courses, seminars and training opportunities across the country. These offerings are focused on revitalising careers, upgrading skills, growing businesses, pursuing general interests and for those uncertain about career direction and wish to explore options. Additionally, the Coordinator is responsible for supporting the development of customised programmes for businesses, organisations and individuals.

This position requires broad administrative knowledge, organisational and operational skills, and an ability to work with many different types of people, internally and externally. Reporting directly to the Associate Vice President Academic Affairs or Designate, the Coordinator, Professional Development and Continuing Education has responsibility for the Institute’s professional development, continuing education and customised programmes, across the Institute’s network, driving enrolment, marketing and sales, while ensuring programmes align with the Bahamas Technical and Vocational Institute’s Strategic Plan. In conjunction with administrators across the network, the Coordinator has oversight responsibility for ensuring licensure examination requirements are organised in conjunction with the regulatory Governmental Agency or Department. Additionally, the Coordinator liaises with relevant Institute administrators to collect data required to inform the development of budgets for customised programmes. In collaboration with Deans, Heads of Department, the job holder ensures the maintenance of high-quality standards, aligned with the Institute’s respective trade programmes.

ESSENTIAL JOB FUNCTIONS

• Provides visionary leadership for the area of Professional Development and Continuing Education, aligning programmes with the Institute’s strategic goals and the evolving needs of adult learners and professionals.
• Maintains an inventory and collaborates with Heads of Department and relevant trade discipline specialists in the development of professional development and continuing education programmes, including non-credit general interest, intermediate and advanced courses, and licensure preparatory/reviews.
• Collaborates with departments across the Institute to ensure that courses are innovative and responsive to national workforce needs.
• Collaborates with the Office of the Registrar and Public Relations and Marketing Department (External Relations) to develop and execute strategies to promote professional development and continuing education programmes, increase enrolment, and expand the reach of the Institute’s offerings.
• Develops course and programme rate schedules in conjunction with the Finance Department.
• Researches, develops, and proposes policies and procedures to accomplish goals and improve operations.
• Serves as liaison for areas of responsibility with Business/Industry, campus committees, task groups, and other organisations.
• Prepares and maintains various reports, records, and/or programmes.
• Coordinates with relevant Heads of Department in the selection, assignments, and evaluation of instructors for courses and programmes.
• Collaborates with the Office of the Registrar for admissions and scheduling-related matters.
• Researches and troubleshoots areas that need development.
• Responds to inquiries and/or concerns from students, staff, or the general public to solve problems or discrepancies regarding courses and programmes.
• Performs related tasks as necessary, such as ensuring programmes are performed in accordance with policies, rules, and regulations.
• Other reasonable duties as assigned.

EXPERIENCE

• Minimum of 5 years of administrative experience, human resources, training, and/or marketing, preferably in an institution of higher education.
• Applicant must be self-motivated and able to anticipate problems and demonstrate significant independent judgment.
• Detail oriented; high level of attention to accuracy and completeness required.
• Excellent verbal and written communication skills.
• Proven office administration, customer service, marketing and sales skills required.
• The ideal candidate understands diplomacy, confidentiality and has highly effective emotional intelligence, demonstrated agility, enthusiasm for administrative work and willingness to go the extra mile.
• Demonstrated proficiency in MS Software packages, presentation and publishing software and electronic communications tools.
• Student Information Systems, database and web skills are advantageous.

ADDITIONAL INFORMATION

This position may occasionally require working hours before or after the standard workday, as needed and occasional travel to the Family Islands.

OTHER SKILLS AND ABILITIES REQUIRED

• Competencies in project management, personnel development and marketing/promotions.
• Excellent organisationalskills and keen attention to detail.
• An ability to interact with individuals at all levels of the organisation, including senior executives, administrators, faculty, staff and students, in a warm and professional manner.
• Ability to handle multiple calls, to cross-schedule appointments, and to juggle competing priorities.
• Excellent team player and problem solver;self-starter; excellent written and communications and presentation skills; and outstanding ability to troubleshoot.