Client Support Technologist

Key Responsibilities:

Management/Administrative Responsibilities

• Assists with the preparation of the Branch’s reports.
• Update the Helpdesk System to facilitate tracking of issues.
• Contribute articles, manuals, configuration guides etc. to the Technical Knowledgebase.
• Makes recommendations on matters relating infrastructure improvement.

Technical/Professional Responsibilities

• Maintains availability of production printers/plotter/scanner - the deployment, maintenance, configuration, diagnose, and repair of all scanners, printers, and plotters owned by the Agency.
• Maintains availability of production computers – the deployment, maintenance, configuration, diagnosis, and repair of all computers retained/owned by the Agency.
• Troubleshoots and resolves computer (including printers, plotters, scanners etc.) and communication (including routers, switches, IP Phones etc.) related issues.
• Evaluates, recommends and collaborates with the Supervisor and Manager in the procurement of ICT (e.g. computers, printers, scanners, IP Phones etc.) related items.
• Assists with the design and delivery of technical training programmes.
• Utilizes efficient customer service skills and good coordination in maintaining effective working relations with internal and external clients.
• Upholds and exhibits confidentiality and integrity in the fulfillment of duties and assigned tasks.

Other Responsibilities

• Keeps abreast with trends and development in relevant technology and recommends their incorporation where appropriate.
• Performs other related duties assigned from time to time by the Supervisor.
• Adhere to safety standards in the execution of duties.
• Coordinate and interface with external vendors for servicing and/or restoration of computer related equipment
• Assists with the inventory and movement of equipment including preparation of relevant documentation.

Required Skills/Competencies

The post-holder should be able to demonstrate:

• Strong interpersonal skills
• Good mediation and conflict resolution skills
• Excellent oral and written communication
• Analytical thinking
• Decision making, problem solving skills
• Planning and organization skills
• Ability to thrive in a team-based environment
• Demonstrated PC maintenance skills
• Knowledge of the Windows environment
• Ability to conduct technical interviews to gather process and systems information

Minimum Required Qualifications and Experience:

• B.Sc degree in Computer Science or equivalent
• Two (2) years infrastructure support experience  in a computing environment

We appreciate all responses but only short-listed applicants will be contacted.