JOB PURPOSE
Under the direct supervision of the Director, Human Resource Development (HRD) (GMG/SEG 3), the Centre Manager (GMG/AM 3) manages the general and daily operations of the Twickenham Park Training Centre, by planning and coordinating all the Centre’s activities including training, events hosting, maintenance, housekeeping, culinary and accounting activities.
KEY OUTPUTS
- Facility operations managed
- Facility maintenance programme developed and managed
- Training and other events planned and coordinated
- Meal preparation supervised
- Centre Operational/Workplans and Budget prepared
- Pay bills prepared and submitted
- Petty cash and other bills reconciled
- Goods and services procured and managed
- Inventory monitored and records maintained
- Staff supervised and employees’ performance monitored and evaluated
- Staff needs identified and addressed
- Reports prepared and submitted
- Satisfied customers
KEY RESPONSIBILITY AREAS
Management/Administrative Responsibilities
- Manages the daily operations of the Training Centre
- Develops the Training Centre’s Operational Plans, Budget and Individual Work Plans;
- Participates in the development of the Division’s Corporate, Operational Plans and Budget;
- Ensures that all expended funds are reconciled
- Prepares and submits reports (Annual, Quarterly and Monthly) to the Director, Human Resource Development (HRD);
- Convenes and attends internal committee meetings to address Human Resource Development (HRD)/ Training Centre operations matters;
- Represents the Director, Human Resource Development (HRD) at meetings, conferences, workshops and seminars.
- Ensures customer service principles, standards, and measurements;
- Identifies and incorporates the interests and needs of customers in business process design.
Technical/Professional
- Liaises with the Director of Human Resource Development (HRD) to acquire information and makes arrangements for the hosting of clients at the Centre.
- Liaises with external clients to reserve the use of the Training Centre;
- Manages the Training facility and makes arrangements for the hosting of functions such as classes, conferences, meetings, weddings, etc.
- Develops, implements and manages the Facility’s maintenance programme
- Oversees the planning of menus and ensures that meals are properly prepared and served in a clean environment.
- Supervises the preparation of pay-bills, verifies and certifies their correctness.
- Reconciles the bills and submits them to the Human Resource Development (HRD) Unit.
- Ensures that all revenues collected on behalf of the government are submitted to Head Office.
- Ensures the preparation of dormitories for the accommodation of clients.
- Oversees the repairs and general maintenance of the Training Centre and ensures that the buildings and grounds are in good condition.
- Liaises with the Director of Human Resource Development (HRD) and makes recommendations for repairs, disposal and/or replacement of equipment.
- Procures goods and services for the Training Centre including food, utensils, household articles, cleaning agents, and pool care supplies.
- Oversees the management and maintenance of inventory records ensuring that all assets (fixed, operating, tangible, inventory) are marked, recorded and secured.
- Makes recommendations for the improvement of operations at the Training Centre.
Human Resource Responsibility
- Provides leadership and guidance through effective planning, delegation, communication, training, mentoring, coaching, and discipline;
- Evaluates and monitors the performance of staff and implements appropriate corrective measures; and facilitates the timely and accurate completion performance appraisals and other periodic reviews;
- Employs seasonal or relief staff at the Centre in consultation with the Director (Human Resource Development).
- Develops work plans and recommends performance targets for the staff;
- Participates in the recruitment and training of staff of the Training Centre;
- Recommends training, promotion and approves leave in accordance with established Human Resource Policies and Procedures;
- Identifies skills/competencies gaps and contributes to the development and succession planning for the Centre to ensure adequate staff capacity;
- Ensures the well-being of staff supervised;
- Effect disciplinary measures in keeping with established guidelines/practices.
- Develops and monitors the duty roster of the security and all other staff on call to the Centre.
- Handles grievance and disciplinary matters at the Centre and assists with conflict resolution.
- Convenes regular staff meetings to ensure that the staff is informed of matters affecting their welfare, and how to solve problems existing among them.
PERFORMANCE STANDARDS
- Services provided to clients should be of high standard
- Dormitories, kitchen, dining room, office and classroom facilities clean at all times.
- Meals are prepared and served in a clean environment, utilizing sterilized utensils.
- Meals are ready for serving at least thirty minutes before meal time.
- Budgets for meals prepared in accordance with government policy one (1) week prior to the start of the course.
- Pay bills prepared in accordance with Ministry policy by the third working day in the second week.
- Petty cash bills and bills for the purchase of goods and services checked for accuracy and submitted to HRD Unit within five (5) days of purchase.
- Reports should be accurate and should be submitted within the first week of each month.
- The Centre grounds should be clean and the lawns cut regularly.
- Inventory listing updated consistently to include all items at the Centre.
- Welfare of staff clearly identified and addressed within five (5) days.
REQUIRED COMPETENCIES
Core Competencies
- Good Oral and Written communication skills
- Good leadership and Management skills
- Good Customer and Quality focus skills
- Good Interpersonal skills
- Good Planning and Organizing skills
- Good Problem solving and Decision-Making skills
- Ability to use initiative
- Of good integrity, and professionalism
Functional/Technical Competencies
- Culinary Arts Skills
- Housekeeping Skills
- Proficiency in Menu Planning
- Good knowledge of Accounting principles
- Knowledge of the FAA Act Accounting
- Good Events Planning skills
- Proficient in the use of relevant Microsoft applications and Accounting software
MINIMUM REQUIRED QUALIFICATION AND EXPERIENCE
- Associates Degree in Management or Public Administration or related Social Science field from a recognized tertiary institution
- Training/Certification in Supervisory Management
- Certificate in Home Management
- At least two (2) years’ experience in a Supervisory capacity
AUTHORITY
- Approves expenditure within assigned limits
- Approve departmental and sick leave
- Procurement goods and services
- Certifies pay bills
Please note that we thank all for responding, but only short-listed applicants will be contacted.
