Casino Operations Supervisor (F&B)

KEY RESPONSIBILITIES

• Observe all gaming activities, including players and croupiers, to promote the adherence of casino procedures in assigned pit area, notifying the immediate supervisor of any unusual activity.
• Be familiar with and promote adherence to all local gaming regulations. Record and monitor all chips fills and credits as well as credit transactions in assigned Pit area, including the accuracy of all transactions. Correct errors made by the croupiers.
• Check the accounting of bankroll, fills, turnbacks, cash drop, and credit markers in designated working areas for accuracy.
• Maintain accurate accounts for the gaming activity of all customers in assigned gaming area who are defined by Shift Manager as “rated players”.
• Check that all rating slips are accurate and forwarded to Pit clerks by the end of the shift.
• Check that all customers are properly rated. Monitor the cleanliness and condition of each area according to designated standards.
• Complete all paperwork and closing duties before the end of the shift. 
• Settle differences between croupiers and guests through a proper explanation of the rules so that the guest does not feel at a disadvantage.
• Approve complimentary privileges to qualified players.
• Assist the Marketing department in the solicitation of players.

Additionally

• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Stand, sit, or walk for an extended time period.
• Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: 2 years of related work experience
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. 

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.