Business Development Coordinator
The Bank of The Bahamas Limited, a leading provider of financial services in the region, is committed to innovation, operational excellence, and fostering a culture of collaboration and integrity. We are seeking an experienced Business Development Coordinator to join our dynamic Business Development Unit and support the achievement of key business goals.
Position Overview: The Business Development Coordinator plays a vital role in providing administrative support to the Corporate Manager and Business Development Team. The successful candidate will assist in streamlining processes, coordinating efforts, and ensuring the successful execution of business development strategies. This role requires a proactive approach to managing tasks, supporting team collaboration, and contributing to the achievement of set objectives.
The ideal candidate will demonstrate strong organizational, communication, and problem-solving skills, ensuring efficiency and success in driving the unit’s business development initiatives.
Key Responsibilities:
- Assisting Bank customers by thoroughly completing and preparing documentation packages; and performing accurate, complete and timely product set-ups and investigations.
- Following up on outstanding documentation/information to ensure commitments made to customers by the Business Development Team.
- Collating reports and items requested from various Branches (as requested by the Corporate Manger of Business Development).
- Collating various Business Development reports as requested by management.
- Complete and submit Business Development Retail Absenteeism and Tardiness Report monthly for submission to the Human Resources Department.
- Maintain Branch organizational charts and advise the Corporate and Senior Management - Business Development of vacancies that need to be filled within the approved branch complement.
- Regularly review Branch vacation schedules to assist in planning adequate staffing.
- Ensuring customer’s instructions are carried out in an accurate/ timely manner by assisting with maintenance of accounts.
- Ensuring customer complaints are addressed/resolved in a timely manner, referring to the appropriate person/unit to effectively resolve on the customer’s behalf.
- Proactively manages supervisor’s calendar, including requests for appointments, and prioritizes competing interests. Duties may also include scheduling appointments for the Supervisor and other executives, assisting in preparing for appointments and meetings, distributing reminders of same by maintaining a diary system for the coordination and organization of appointments, and attending meetings as proxy on as-needed basis.
- Duties include compiling all documents for supervisor’s review in timely manner, preparing power point presentations when requested by the Supervisor by completing necessary research, compiling pertinent information, and using creativity in generating informative and dynamic presentations.
- Develops agenda for and administratively supports regular full-team executive check-ins and other direct report meetings. Duties may include proactively scheduling meetings, recording and preparing minutes for Strategic Managers meetings, , budget meetings, and, upon request, any other executive meetings, by utilizing a laptop computer/shorthand during meetings to capture essential information, and subsequently completing the details and format for distribution after each meeting.
- Administers incoming phone calls and mail from both internal and external customers by receiving, screening, and dispatching calls, and drafting responses or referrals to mail.
- Ensuring the Daily, Weekly, Monthly Reports are actioned for timely submission to the Business Development Retail Team.
- Liaising with other units such as IT, Business Support, Credit Card Center, etc. to ensure Business Development Team strategic goals are met and resolution to operations issues are addressed. (Under the direction of the Corporate Manager – Business Development)
- Ensure processes/controls/policies are being followed to protect shareholder interests, including the areas of anti-money laundering, fraud prevention, unit financial control, internal accounts, operations and risk review, coaching to close any identified gaps
- Applying the Know Your Customer (KYC) requirements including verifying and documenting Customer identity, source(s) of funds and the nature of the activity that is to be undertaken.
- Confirming accuracy of and updating KYC information as applicable.
- Ensuring Bank and customer information is kept secure and confidential at all times.
- Advising customers on investments appropriate to their stated goals, objectives, and risk tolerance.
- Escalating any unusual occurrences or fraudulent activity to your Compliance Officer/Supervisor as per the Bank’s Anti-Money Laundering Guidelines.
- Assist in investigations and obtain additional information as required from customers concerning significant/unusual transactions or as otherwise requested from the Compliance/Supervising office.
- Provide guidance to Branch staff regarding regulatory, AML/ATF/KYC policies and maintain an up-to-date record of all training conducted.
- Adhere to Bank and Branch security procedures with respect to assigned authorities and responsibilities.
- Report any unusual occurrences or fraudulent activity to your supervising officer as soon as you become aware of it in conjunction with the Bank’s Anti-Money Laundering Guidelines.
- Supports management to ensure that the Service Standards are met
- Model’s exceptional behaviours at all times, engaging (Internal and external) customers throughout the unit to offer assistance, advice and hospitality
- Take ownership of problems as first point of contact by applying the “Problem Resolution” guidelines. Escalate concerns as required
- Ensure employees provide exceptional service to internal and external customers; ensure sufficient service staff members are available at all times
- Assists with maintaining unit premises, operations, and standards, ensuring your work area is tidy and that you reflect a professional image.
- Take responsibility for ensuring the knowledge level of employees pertaining to the customer experience, operational risk and regulatory requirements meets position requirements.
- Supports management in championing and practicing reward and recognition with the team by rewarding and recognizing employees in line with the BOB Performance program.
- Demonstrate personal commitment to ensure skills/knowledge/accreditations are up-to-date and meet position requirements and business needs.
- Assisting management with ensuring Employee/Customer Survey results are addressed through the execution of an action plan to address key issues.
- Assists with the management and minimization of overtime costs.
- Assists with the management of controllable expenses to plan by containing expenses within budget.
- Prevent/reduce revenue leakage and increase revenue collection and profitability through referrals of deposits and loans to the Sales Teams.
- Monitoring Helpdesk Email such as re Request for sponsorships, donations, Request for Ads and Notices and Request for Events, give-ways and decors.
- Handling of the marketing needs of BD directly (e.g. FI sales visit flyers).
- Back-up/cross training opportunities.
Minimum Qualifications & Experience:
- An associate degree in a business-related field or a minimum of three (3) to five (5) years’ experience in Administration or Operations of a bank.
- In-depth knowledge of branch and Bank policies, procedures and Bank services to appropriately direct and give guidance to associates and customers.
- Strong oral and written communication skills to interact with staff, the general public, and to prepare appropriate correspondence and compile and present reports.
- Core analytical and math skills to compile data relative to unit.
- Working knowledge of computers to use Bank network and its core banking applications, to access data, prepare correspondence (e.g., MS Word), generate reports, (e.g., MS Excel), and to respond to email as necessary.
- Excellent time management skills.
Why Join Us?
- Be part of a high-performing team that values innovation and excellence.
- Competitive salary, performance-based incentives, medical insurance (including life, dental, and vision), and a robust pension plan.
- Be part of a team that values your expertise and invests in your success!
