Branch Supervisor - Front Street Branch

Your responsibilities will include:

• Supervising the daily performance of the CSAs, ensuring that the branch is operationally efficient and that the highest level of service is provided to all Customers.
• Assist in various banking operations and communicate any major problems within the Branch to the Vice President.
• Providing ongoing guidance, training and support to CSA team.
• Monitoring and controlling staff absenteeism, time-keeping and performance.
• Participating in regular performance appraisal process.
• Assisting Vice President in administrative duties.
• Performing supervisory overrides, researching errors and issuing traveler’s cheques.
• Handling general inquiries and complaints or referring clients to the appropriate departments.
• Cross-selling Bank products and keeping abreast of new products and services.
• Ensuring that due diligence is applied as it relates to the Bank Code of Conduct and Anti-Money Laundering procedures.

Your qualifications and skills include:

• Four years Retail Banking experience.
• Completed Basic and Advanced Supervisory courses.
• Complete understanding of Bank policies and procedures.
• Working knowledge of Microsoft applications including Word, Excel and Outlook.
• Strong written and verbal communication skills.