AVP, Operational Risk

AVP, Operational Risk

The Assistant Vice President, Operational Risk position reports to the Senior Vice President, Head of Operational Risk and is responsible managing the Operational Risk Program for the jurisdiction. The successful candidate will be apart of Enterprise Risk Management, and working jointly with Group Risk Management functions and the jurisdiction business lines, this role will be involved in the execution and management of a comprehensive risk program, including the identification, management, monitoring, and reporting of our enterprise and product risks.

Your responsibilities will include:

• Support incident management process and root cause analysis efforts to identify operational issues and collaborate with the business to develop preventive measures.
• Contribute to maintaining a robust business continuity framework and strategies, ensuring alignment with industry best practices and regulatory requirements.
• Regularly update local crisis management protocols and incident response procedures, and collaborate with key stakeholders to respond to crisis events, conduct Business Impact Assessments (BIAs), and validate crisis testing protocols.
• Assist in the implementation of a comprehensive Risk and Control Self-Assessments (RCSA) program, and participate in the development of methodologies, guidelines, and reporting frameworks
• Participate in periodic jurisdictional risk assessments, collaborating with process owners to evaluate the effectiveness of risks and controls.
• Analyse RCSA results to identify control weaknesses, vulnerabilities, and gaps, providing actionable recommendations for control enhancements and risk mitigation.
• Provide regular reports on Business Continuity Management, RCSA, risk and internal control profiles, policy frameworks, Key Risk Indicators (KRIs), and performance against risk appetite.
• Serve as a jurisdictional data privacy liaison, ensuring the effective deployment of the data privacy program, reporting data breaches, and coordinating with the Office of the Ombudsman when necessary.
• Assist in Third Party Risk Management, including coordinating outsourcing activities and local governance requirements.
• Lead or support ad-hoc projects, local initiatives, and programs aimed at strengthening the operational risk framework and aligning jurisdictional efforts to overall group strategies.
• Conduct training and raising awareness on operational risk programs.
• Support reporting requirements as they relate to management reporting and key risk indicators and Risk Appetite reporting, Incident Management, Business Continuity and Complaints etc.
• Build professional relationships with internal stakeholders to consult on risk management initiatives, driving efficiency of business operations and process enhancements.
• Relevant and regular training sessions to be maintained regarding Operational Risk, RCSA and Business Continuity matters in order to maintain and upskill knowledge.

About the team

Operational Risk works across the Group using risk assessments to identify and measure the risks the Bank incurs in the delivery of its products and services and the effectiveness of the controls we use to manage those risks. The team reports on the identified risks and remedial actions. The team is also responsible for Butterfield’s business continuity planning and ensures that the business is up and running as quickly as possible after an event.

Your qualifications and skills include:

• Post-secondary degree in Business or related field. A professional qualification in risk management would be ideal. 
• 6+ years’ relevant experience in risk management in a financial services firm or similar industry or regulated environment.
• Sound understanding of internal control frameworks, including design and evaluation of controls.
• Strong communication skills (both oral and written) and negotiation skills.
• Ability to motivate teams and to work to tight deadlines.
• Ability to multi-task, handle competing priorities, and follow through on commitments