Attendant (LMO/TS 2)

Summary of the broad purpose of the position in relation to Government’s goals and strategies: 

• To prepare and serve refreshments for meetings, training and other functions and to maintain the office facilities (Microwave, refrigerator, utensils) to ensure they are clean, sanitary, and comfortable; 
• To provide messenger and other support services for the efficient handling of mail and other related/relevant items; 
• To assist with document processing to include photocopying, sorting and distributing documents etc. 

Key Responsibilities

Technical: 

• Serves hot and cold beverages to staff; 
• Serves food and beverages to visitors or staff when meetings are held; 
• Provides the Facilities Manager with the requisite information in order to maintain and secure inventory of required refreshments and cleaning items; 
• Requests new supplies in keeping with established re-order levels and schedule;
• Provides the Facilities Manager with the requisite information in order to maintain an inventory of all kitchen utensils; 
• Ensures that all kitchen appliances and utensils are securely kept; 
• Assists in moving files, correspondences, furniture, equipment and other job related items to and from various locations, including off site; 
• Delivers messages and items, such as newspapers, documents and packages, internally, and to external locations, as directed; 
• Obtains the relevant signatures, and records information, such as items received and delivered; 
• Reports to the supervisor, after completed deliveries, in order to confirm deliveries and collections, and to receive instructions for other deliveries; 
• Assists with photocopies of documents, as required; 
• Identifies and reports possible need for furniture and office equipment repairs;
• Prepares the meetings and training rooms for meetings. 
• Performs any other related duties that may be assigned from time to time. 

Required Knowledge, Skills and Competencies

• Customer and quality focus: The ability to continuously ensure high standards of quality and service delivery to meet customers’ expectations; 
• Managing the client interface: Ability to work effectively with others, both internal and external to the Department, to deliver acceptable, customer-oriented and high-quality service; 
• Interpersonal skills: The ability to display sensitivity towards others, interact collaboratively with colleagues, and to build long term internal and external relationships and gain support to achieve desired objectives; 
• Collaboration and teamwork: The ability to be collaborative and demonstrate genuine willingness to participate and work co-operatively with others in pursuit of team goals.
• Oral and written communication: The ability to communicate proficiently orally, in writing, and in one-on-one face- to- face; 
• Use of technology: The ability to accept and implement information technology in work activities to enhance organizational performance; 
• Ability to work effectively under pressure; 
• Analytical thinking, decision making, and problem solving: The capacity to analyze problems promptly, choose between alternatives, and effect meaningful solutions;
• Integrity: The ability to consistently demonstrate sound ethical standards, observe the codes of conduct for employees and codes of professional practice, and show consistency between established values and behaviors, in order to build trust and credibility;
• Performance management: The ability to align resources, systems, standards and activities to ensure the goals and strategic objectives of the Unit are met in a consistent, effective and efficient manner; 
• Change management: The ability to maintain effectiveness in a changing environment and the willingness to respond quickly and positively to change. 

Minimum Required Qualification and Experience

• Functionally literate and numerate; 
• Secondary education at least up to grade nine (9) level; 
• Training in Hospitality Management or Food Service; 
• One (1) year’s experience in a similar capacity.

Special Conditions Associated with the Job

• Required to lift and carry light loads; 
• Required to stand, walk and bend; 
• Exposure to odors and cleaning agents. 

Please note that only shortlisted applicants will be contacted.