Application Administrator (Information Communication and Technology Branch)

KEY OUTPUTS

• ICT Systems checked and queries reported and/or resolved; 
• System backed-up and off-site storage maintained; 
• ICT security procedures enforced; 
• System integrity and authenticity verified; 
• ICT equipment inventoried; 
• ICT hardware and software configured and maintained; 
• Reports prepared and submitted. 

KEY RESPONSIBILITY AREAS

Technical and Professional Duties 

• Resolves and/or reports systems errors and maintains logs; 
• Identifies and addresses all system application queries and/or issues; 
• Liaises with the Systems Administrator to effect complex changes resulting from computer system issues to prevent future occurrence; 
• Maintains the inventory of internal and external user accounts for all systems; 
• Performs weekly back-up of the Motor Vehicle Title Tracking System (MVTTS), and the user files stored on the server; 
• Performs daily back up of the National Motor Vehicle Registry (NMVR) logs. (Kingston RSC) 
• Updates and maintains a log of all off-site back-ups executed and transmits to the off site storage; 
• Advises the relevant Heads of Sections of changes/new patches to the corresponding system and prepares as well as conducts training on the changes; 
• Sensitizes users on ICT operational procedures;
• Sensitizes staff and encourages their adherence to ICT security procedures; 
• Informs the Systems Administrator and General Manager/Collector of Taxes of all breaches identified; 
• Identifies and investigates misuse of users' access upon discovery; 
• Updates and maintains detailed logs of all ICT equipment as well as the dispatch and receipt of the equipment (i.e. printers, copiers, PCs, UPS, etc.) leaving and entering the office; 
• Installs, tests and configures new and existing computer hardware and software applications to facilitate end users on TAJ’s network; 
• Creates and disables user accounts for INCRS, MVTTS, and Tax Portal(e-care);
• Assists staff with using various computer applications and customers with e-filing; 
• Assists with identification of issues with the equipment which may hinder the Collections Officers from accurately balancing daily transactions; 
• Researches and keeps abreast of new and existing trends and developments in information technology, in particular to computer hardware and software, in order to make recommendations and ensure that the best solutions and practices are being acquired and used/applied; 
• Participates in meetings, workshops and discussions regarding matters that will affect the operations of the Tax Offices; 
• Generates Management Information System (MIS) reports upon request;
• Prepares and maintains schedules for transmitting archive tapes for off-site storage;
• Conducts application and hardware troubleshooting exercises; 
• Performs daily and weekly back-up of the Integrated New Cash Remittance System (INCRS); 
• Participates in User Acceptance Testing (UAT) to ensure that the business rules are adhered to while verifying the integrity of the applications; 
• Participates in system disaster and system failure recovery; 
• Participates in and assists the Asset Management Manager with Board of Survey (BOS) exercises; 
• Participates in off-site collection programs (i.e. Taxpayer Service and Property Tax Collection Drives externally);
• Participates in Internal System Hardware Maintenance (i.e. Assist Computer Operator with Maintenance activities); 
• Verifies and confirms maintenance activities of Service Providers (i.e. Cashier Printer maintenance schedule, E-Gov Driver’s License System); 
• Monitors and assist Service Providers in resolving and troubleshooting problems; 
• Monitors and assist with the maintenance of Anti-Virus services and definition files update; 
• Conducts periodic and random checks to verify the authenticity of application transactions; 
• Liaises with Service Providers to ensure system reliability and continuity. (i.e. e-Gov system INCRS); 
• Provides technical support and input for decision making purposes to Property Services unit; 
• Requests computer/printer items through System Administrator/Manager as needs arise from Asset and Inventory Management Unit (AIMU); 
• Supports the identification of risks within the organization and by extension the respective area of work; 
• Prepares and submit needs analysis to the System Administrator; 
• Setup and provide support for web-conferencing (onsite and online) meetings / training; 
• Prepares reports for external agencies (eg. RPD, MOCA) and attends as expert witness at the Court. 
• Performs any other ICT related-duties assigned by the Systems Administrator. 

PERFORMANCE STANDARDS

This job is satisfactorily performed when: 

• ICT Systems are checked and queries and/or issues are reported or resolved within the agreed timeframe; 
• All Systems are backed-up and off-site storage is maintained in accordance with best practices and agreed timelines;
• All ICT security procedures are enforced and maintained in accordance with stipulated guidelines; 
• System integrity and authenticity are verified in accordance with stipulated guidelines and procedures; 
• All ICT equipment are inventoried according to the prescribed procedures; 
• ICT hardware and software configured and maintained in accordance with stipulated guidelines; 
• All reports generated are accurately and comprehensively prepared in the required format and submitted by the due date. 

AUTHORITY TO:

• Create, enable and disable INCRS, MVTTS and e-care user accounts; Investigate misuse of user accounts; 
• Configure equipment to be used on the network; 
• Recommend correction to software errors; 
• Recommend system enhancement and tools to optimize job performance.

REQUIRED COMPETENCIES

Specific knowledge: 

• Comprehensive knowledge of the operating systems and applications used by TAJ; 
• Comprehensive knowledge of computer architecture; 
• Comprehensive knowledge of the operations and functions of TAJ;
• Working knowledge of the various tax laws, policies and procedures. 

Required Skills and Specialised Techniques 

• Excellent decision making, judgment, analytical and planning skills;
• Excellent time management and organizing skills; 
• Very good communication, team and interpersonal skills; 
• Ability to assess and mitigate against risks; 
• Keen eye for detail. 

Qualifications and Experiences 

• Bachelor’s Degree in Computer Science or its equivalent; 
• Certificate in Comptia A+ would be an asset; 
• Two (2) years experience in a related area. 

WORKING CONDITIONS

• Highly confidential environment; 
• Required to do heavy lifting of computer equipment and other supplies;
• Required to work beyond regular hours and on weekends;
• Highly stressful working environment; 
• May be exposed to low and/or cold temperatures;
• Exposure to hazardous conditions.

While we thank all applicants for their interest, only short-listed candidates will be contacted.