Assists in managing unit activities, enforces professional standards, handles file management and mail processing, conducts site visits, maintains registries, retrieves documents, processes requests, and supports risk management and reporting duties.

To co-ordinate all the activities for the processing of Refund payments; record and allocate approved funds and monitor the monthly Refund Allocation and payments in accordance with the FAA Act and other relevant Acts and policies.

Leads and manages operational plans, budgets, building maintenance, procurement, fleet management, and service contracts, ensuring policy compliance and strong stakeholder relations for effective TAJ operations.

Provides business expertise, makes decisions on process development, communicates requirements, liaises with stakeholders, ensures system alignment, supports testing, advises on discrepancies, and assists in managing changes and risks for TAJ.

Manages operational plans, budgets, and activities, provides technical advice, analyzes data to improve tax compliance, develops risk models, and contributes to research, staff training, and risk management.

Manages and resolves ICT support requests for Tax Administration Jamaica by analyzing and addressing technology issues, coordinating with business partners, ensuring system access, and enforcing security protocols.

Conducts equipment maintenance, installations, repairs, upgrades, and system monitoring, ensuring functionality, security, and user support, while managing inventory and assisting with ICT disaster preparedness and risk management.

To maintain a reliable and efficient Information and Communication Technology (ICT) environment, update and maintain the computer system and related equipment in the Revenue Service Centres (RSCs) and Tax Offices.

To plan, organise and coordinate the training development schedule; prepare annual and quarterly budgets and ensure that all inventories (office equipment, furnishings, grocery items and stationeries) are properly managed.

Designs and develops software by analyzing user needs, creating prototypes, managing code changes, ensuring quality, and maintaining systems, while providing technical support and staying updated on IT trends.