The Director, Customer Service manages and modernizes customer service policies, programmes, and standards across the Ministry and its Agencies, supporting ISO certification and improved service delivery.

The Auditor Manager oversees audits of the Ministry, its Departments, Divisions, and Agencies to ensure managerial controls' effectiveness, efficiency, and data accuracy.

The Director, Telecommunications, oversees telecommunications operations, formulates policies, manages the spectrum, ensures regulatory compliance, and promotes infrastructure development to foster ICT growth, innovation, and global competitiveness.

The Principal Director, Transport Policy, advises on, develops, implements, and monitors transport policies and legislation, focusing on seamless, multimodal transport services and sustainable strategies for Jamaica's transport sector.

The Chief Technical Director oversees corporate services, including HR, procurement, IT, and administration, ensuring strategic leadership, policy development, and alignment with the Ministry’s objectives.