The incumbent is responsible for providing support for the effective office and administrative management of the Branch.

The incumbent manages leave entitlements, benefits processing, and staff records, while contributing to HR initiatives, ensuring compliance, providing counseling, and supporting organizational development and performance management.

The incumbent will be responsible for the maintenance and improvement of systems, secures smooth and safe operations for software and hardware, and implements disaster recovery and business continuity plans.

The incumbent develops and assesses technical standards and quality assurance for the Island Traffic Authority, conducting inspections and investigations to ensure compliance with safety, security, and health requirements.

The incumbent is responsible for providing management analysis and organizational development service to the ITA with a view to improving the efficiency and effectiveness of its operations.

The incumbent is responsible for satisfying the training and development needs of employees within the ITA, in order to maximise their potential and enable the Authority to achieve its strategic objectives.

The incumbent manages the development and maintenance of standards and quality assurance for the ITA, overseeing a team to ensure compliance with specifications, safety, and technical requirements in traffic and vehicle management.

The incumbent leads the development and maintenance of standards, quality assurance, and operational guidelines for the Island Traffic Authority, managing a team to ensure effective, compliant service delivery in traffic and vehicle management.

The incumbent is responsible for leading the human resource management, talent development and organization development functions of the ITA, by ensuring that best practices are implemented to achieve organizational efficiency and effectiveness.

The role involves leading ICT policy development, planning, and implementation to enhance productivity, efficiency, and security across the Authority, while managing ICT infrastructure, systems, and staff training to ensure effective technology use.